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New Member
Soup1988
Posts: 3
Registered: ‎11-28-2012
My Device: 9360
My Carrier: MTN

All contacts disappeared

Hi all my contacts have vanished. I have a feeling it has to do with a new email account that I added. I deleted the email account but still nothing. When I view my call logs I can see some of my old contacts.

 

 

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JSanders
Posts: 84,431
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All contacts disappeared

Check first, open your Address Book.

Press the Menu key > Filters.

Uncheck or disable any filters.

 

Now, do you see your contacts?

 

If not, did you add a new Yahoo or Gmail email address?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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New Member
Soup1988
Posts: 3
Registered: ‎11-28-2012
My Device: 9360
My Carrier: MTN

Re: All contacts disappeared

All fiLters are disabled still no contacts, I added a new gmail account.

Please use plain text.
JSanders
Posts: 84,431
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All contacts disappeared

On a PC, login to your Gmail account and see if those contacts have been synced to your Gmail account?

 

You can turn off contact syncing:

How to disable Google Mail contact synchronization   

What is Google Mail contact synchronization   

 

In your case, if you find your contacts in your Gmail account, you will want to sync them back to the BlackBerry. Leave ON the contact sync function, and sometimes, by making a simple one change to a contact record in the Gmail account or adding a new contact there will cause them to be synced back to your BlackBerry device... then you will want to turn off the sync feather.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
Soup1988
Posts: 3
Registered: ‎11-28-2012
My Device: 9360
My Carrier: MTN

Re: All contacts disappeared

All contacts on that mail address, hw do I get them back on the phone?
Please use plain text.
JSanders
Posts: 84,431
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All contacts disappeared

OH you didn't read what I posted above?

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.