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New Contributor
DuhItsMe
Posts: 8
Registered: ‎03-16-2013
My Device: Blackberry Curve 9360

Another email problem!

Ok so I have a new problem with my email. Yesterday someone told me to delete a service book for my email or something like that and now I no longer have my email accounts! I went into "setup", clicked "email accounts" to set up my emails again and when I did, it said "checking for updates" then "connecting to email settings" but then it says "Your device had a problem connecting to the server" and its been like that since last night! I'm so frustrated and I really need help!

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Another email problem!

Hello DuhltsMe

 

Have you performed those steps as suggested to you earlier ?http://supportforums.blackberry.com/t5/BlackBerry-Curve/I-m-not-receiving-emails-anymore/td-p/224373...

 

Be sure that you're in an area where you have strong Carrier network and then try those steps again .

 

 

 

 

 

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New Contributor
DuhItsMe
Posts: 8
Registered: ‎03-16-2013
My Device: Blackberry Curve 9360

Re: Another email problem!

yes I have and it ended up deleting both inboxes for some reason so I had to get help from my service provider. The problem has been somewhat fixed.

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Another email problem!

Hi DuhltsMe

After deleting those service book we have to perform the next steps which resend those service book back in our device,but anyway good to know that your issue has been resolved :smileyhappy:
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