BlackBerry® Curve™

[gserrano]

I'm just upgraded to the 470_b059_multilanguage.exe BlackBerry Desktop SW 4.7 and, after step 9, on step 10 waiting for device comes again (can't remember the name of the step) on my device appears the "App Error 523", even after the battery pulled out. Please HELP me.

[sdgardne]

Hi and Welcome to the Forums!

If I remember other posts about this error (never seen it myself), you need to start over. Check this post for reference...

http://supportforums.blackberry.com/rim/board/message?board.id=8100&message.id=8819&query.id=85581#M...

And search the forums for 523 for even more posts about it.

[drizzt09]

installing desktop software does not reinstall software to your device. you shouldnt have even needed to have your device plugged in to install desktop software. you would have to install desktop maanger, plug your device in, install device software to windows, open desktop manager, use either the update option, or application loader option to install the device software to your BB.

and during this installation it went bad. and previous poster was correct... you need to reinstall

close DTM

goto control panel- add/remove progs

check for bbdesktop manager 4.7 and see if there is any other bb program installed... this will be your device software... im hoping its 4.5.x.x

dont uninstall anything here, just for informational purposes, close add/remove progs and control panel

open my computer and go to c:\program files\common files\research in motion\apploader

open the program loader.exe

remove your battery.. and run the  wizard, till its complete

you will get a multistage error, close wizard

put battery in and wait till it boots to a 507 error

run loader.exe again

[gserrano]

Thanks for your support, i try to follow yor instructiones with this results:

1. I just have 1 BBDesktop Manager (4.7) and a BB Media Sync.

2. I open my computer and go to c:\program files\common files\research in motion\apploader

2.1 open the program loader.exe

2.2 remove my battery

2.3 and run the  wizard, till its complete

2.4 i get a multistage error, close wizard

2.5 put battery in and wait till it boots to a 507 error. THE APPL ERROR 523 REMAINS.

2.6 run loader.exe again

2.7 the wizard was completed succefusly but, my device have a blank screen

2.8 after i pressing the trackball the device answers with "App Error 523" AGAIN.

So, I need just install again? or  erase the previous installation and install as new?

How can i reset my 8310 device?

[gserrano · Accepted solution]

How i Solved:

1. I open my computer and go to c:\program files\common files\research in motion\apploader

2. open the program loader.exe

3. remove my battery

4. run the  wizard (erase the "surreal theme" and don't backup), till its complete

5. close wizard

6 run loader.exe again

[drizzt09]

yes surreal theme is designed for 4.2 device only... it crashes 4.5

[john1111]

I did this way: Keep pressed the BACK/RETURN key while switching on the phone for getting into "SAFE MODE". Than I connected the phone to my PC using Desktop Manager and uninstall the APP which was giving trouble. Problem of error 523 solved.