10-19-2013 11:35 AM
I have a Curve 8310 unlocked. It has Rogers base S/W but a TelCel Mexican SIMM card. I have tried to update my OS, and after loading the Apps, it goes to stage 3 and states - Connecting to the device. After half an hour of the hour glass, I get a 523 error. From there, my phone is locked in that state, and I cannot get it to function.......HELP!!
10-19-2013 12:31 PM
Check the below knowledge base article -
KB 24395 - "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
VIA | tanzim
10-19-2013 07:18 PM
Everyone tells me to do the same thing....to reload the OS. I perform this and when I get to the end of phase 1 - Backup - It tells me that it can't complete the backup because it was not able to connect to the device. I ignore, and continue. Phase 2 functions perfectly, and the install goes fine. It moves on to reboot, and says it is connecting to device. My phone sits with the hourglass turning for over half and hour and finally ends up with the App Error 523 again. Eventuallly the update hangs up and says that it was not able to finish the update. I cancel and it says that my OS is now up to date. My phone continues to sit at the 523 error and I cannot do anything with it. HELP!!
10-19-2013 08:02 PM
Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!