BlackBerry® Curve™

[sanahkhan]

please please help !!!

 i did the process mentioned in the start the 5 step process had kept it over night but the loader got stuck on reading device information. i popped the battery and the process happened within a minute ... i hit next finish .. and then popped in my battery ..after reboot my phone started some uncaught exception 10>10 soemthing like that appeared and then the error 523 came again !! pleaseeeee help me !!!!

[JSanders Resident Expert]

If you're back at Error 523, all you can do is to repeat the process.

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/

[ushma2940]

I tried following the steps that you have mentioned in this article. However, when I reach step 4 (n the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.), I click on the drop-down arrow but the menu does not appear, nor can I click on the detect option. Kindly advise on the way forward. 

Thanks!