04-26-2013 10:31 AM
I have a BB 9300 with the latest OS for Movistar españa. When I updated to the last app world version (22.214.171.124, it seem to download, install, but never works. If I try to re-download it, it sais it is already there and ask whehter I want to substitute it, but even after doing so, it doesn't work. the icon is there, but the aplication seem not to be running..can you help.
I'm now triying to update my app from my laptop, but I cannot loggin, it always retourn an internal error message...
04-26-2013 11:52 AM
You can try to reinstall BlackBerry world in a clean manner , to do so On your Homescreen Go to > Options > Device . Application management > Scroll down to locate then delete BlackBerry world from that list
KB10040 How to view or remove installed applications on a BlackBerry smartphone .
Once deleted Perform a battery pull restart , Device powered on remove the battery wait for a min then reinsert it back, wait till your device reboots. finally from your BlackBerry Browser to www.blackberry.com/appworld/download and download the recent version of BlackBerry World on your device.After Installing try another reboot and see if that solves your problem.
If problem persists then you can also try version 126.96.36.199 , to do that from your BlackBerry Boweser browse to http://mobileapps.blackberry.com/devicesoftware/en
Try it and let us know.
04-26-2013 02:40 PM
Thanks a lot for your replay and your help, I tried both things but unfortunately, neither worked. I could install and older version when I restored the system and it worked normally, but after a short while it says I need to update so...any clue of what i can do next...
04-26-2013 03:22 PM
Sorry to hear that but the second link i;e; BlackBerry World version 188.8.131.52 should have worked in your device , When you try it are you unable to download it or getting any error message ?
Can you try the second link once again in the same manner as I suggested !
04-26-2013 04:56 PM
Hi, thanks again for all the support on this.
I tried again, and I was briefly happy. It started to run the first time, but it asked to update the BB id, so I did, the device was reset (electronically, I mean without taking the battery) and the it stopped running again. I took off the battery and tried everything again once more, but then it didn't work. Is there anything I'm missing?