BlackBerry® Curve™

[FynPops]

I have a new BB Curve 9300 3G and when I try to start the App world it comes up with "error starting null: null" has any body ever had this and how do i fix it ? help me please !!

Thanks FynPops

[Bifocals]

Hi and welcome to the forums!

Try a battery pull (hard reset) as your first step.

Thanks,

Bifocals

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No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.


KB02141 How to reset a BlackBerry smartphone

[FynPops]

ok done that which fixed that but it is now saying its not available in this country yet I am in the uk ?!

[Bifocals]

Hi,

What version of AppWorld are you currently using?

In the short term you can try clearing the AppWorld cache.

I would suggest you upgrade to the latest version before 4/8/2011.

Thanks,

Bifocals

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KB24714How to clear the BlackBerry App World cache

KB26170How to upgrade BlackBerry App World 1.1 to the latest version

"Please be advised that as of April 8, 2011, RIM will no longer support BlackBerry® App World™ storefront 1.1."

[FynPops]

itwouldn't let me delete the cache as i cant get the app world to open and it is the latest version ....