03-17-2013 04:32 AM
I recently upgraded to a BB-Z10 from a BB9380 and successfully associated my new Z10 with my BlackberryID and am happily using my Z10. I have since given the BB9380 to my son but am having trouble associating the BB9380 to his Blackberry ID. Does anyone have an idea how I can overcome this so my son can use the BB9380
03-17-2013 05:36 AM
Are you getting any error while associating the new BlackBerry ID in your old 9380 !
Also have you performed a Security wipe on your 9380 before trying to add a new BlackBerry ID ? If not then first do a backup of your Curve 9380 using Desktop Software ,Once it is done perform a Security wipe .for help refer to this KB :
KB14058 : How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option.
Once it done use the new BlackBerry ID on that device and after that you can restore your data from your backups .
( However you can remove the media card from your device before performing a security wipe )