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New Developer
jgdelia
Posts: 22
Registered: ‎07-28-2008
My Device: Not Specified

Attach File Problem

I have an 8330 smartphone. When I attach a file to an email, I get the message " The attachment file may be reduced in size." After hitting the Ok, I'm directed to the /Media Card/BlackBerry/pictures/Camera directory. I'm not able to explore the entire media card. How do I get this message to go away and be able to explore the Media Card or Device Memory?

Thanks!

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Attach File Problem

Hi and welcome to the forums!

What type of file are you trying to attach?

Thanks,

 

Bifocals

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New Developer
jgdelia
Posts: 22
Registered: ‎07-28-2008
My Device: Not Specified

Re: Attach File Problem

Bifocals, 

I get the message " The attachment file may be reduced in size" immediately after hitting the "Attach File" menu selection. The problem is not with the file. The problem  is that I am limited by the File Explorer as to what file I can attachment. I can only select files from the Media Card/BlackBerry/pictures/Camera directory

I hope it's only an Option selection, but which one.

jgdelia

Forums Veteran I
drizzt09
Posts: 2,089
Registered: ‎03-11-2009
My Device: 8320 / 9530

Re: Attach File Problem

at the top of your list of pictures you should get an UP option, if not press your menu key and you should get an UP option there which would bring you to the Blackberry folder, which you should get the other folders to choose from.

 

BTW there is no camera folder, you are in the pictures directory which gives you the option to jump to the camera by clicking on camera(its a shortcut)

if you were in the video folder you would have a shortcut to video recorder

New Developer
jgdelia
Posts: 22
Registered: ‎07-28-2008
My Device: Not Specified

Re: Attach File Problem

There is no UP menu option. The menu selections are

View List

Open  - open Camera

New Folder - creates new folder under pictures

Receive Using Bluetooth

Hide

Close

Forums Veteran I
drizzt09
Posts: 2,089
Registered: ‎03-11-2009
My Device: 8320 / 9530

Re: Attach File Problem

if you have DTM 4.7 installed you can perform a backup then a resettofactory

 

start- run- type

cmd

enter key

 

type

cd c:\program files\common files\research in motion\apploader

enter key

 

type

loader.exe /resettofactory

 

after reboot, test whether you have an up option BEFORE you restore your backup file

then restore and test again

New Developer
jgdelia
Posts: 22
Registered: ‎07-28-2008
My Device: Not Specified

Re: Attach File Problem

drizzt09,

The problem is much worse. I had our IT guy reset the smartphone to it's factory setting. Worked fine. I reloaded my application and the problem reappeared. We are sending it back. Thanks for your suggection. I will keep it for further reference.

jgdelia

Forums Veteran I
drizzt09
Posts: 2,089
Registered: ‎03-11-2009
My Device: 8320 / 9530

Re: Attach File Problem

if you restored your backup and that brought the problem back then its BB its your data

do another resettofactory then perform a selective restore

 

open DTM, go to backup/restore- advanced

top left click on file-open

find your backup, it will load on the left side

you current working BB will be on the right side

transfer ONLY the absolute important databases from the left to the right(address, cal, phone logs, messages, sms, tasks, memo)... dont do any that you dont know and dont do any OPTIONS ones

 

if you get a new device and restore your backup to the new one, you will have the same problem

Developer
ronenfe
Posts: 77
Registered: ‎06-03-2009
My Device: Not Specified

Re: Attach File Problem

I'm having the exact same issue in a 8300 simulator with 4.5.0 OS.

 

So i think it's by design, but how do i change it? i want to attach other file than an image.

 

New Developer
jgdelia
Posts: 22
Registered: ‎07-28-2008
My Device: Not Specified

Re: Attach File Problem

After several resets of the smartphone with the same problem occuring, I concluded that there was something wrong with the device. I sent it back, received a replacement, loaded my application on the replacement and everything worked as expected.

 

Regards, 

JGDelia