07-10-2009 10:53 AM
I have an 8330 smartphone. When I attach a file to an email, I get the message " The attachment file may be reduced in size." After hitting the Ok, I'm directed to the /Media Card/BlackBerry/pictures/Camera directory. I'm not able to explore the entire media card. How do I get this message to go away and be able to explore the Media Card or Device Memory?
07-10-2009 07:24 PM
Hi and welcome to the forums!
What type of file are you trying to attach?
07-13-2009 09:11 AM
I get the message " The attachment file may be reduced in size" immediately after hitting the "Attach File" menu selection. The problem is not with the file. The problem is that I am limited by the File Explorer as to what file I can attachment. I can only select files from the Media Card/BlackBerry/pictures/Camera directory
I hope it's only an Option selection, but which one.
07-13-2009 09:18 AM
at the top of your list of pictures you should get an UP option, if not press your menu key and you should get an UP option there which would bring you to the Blackberry folder, which you should get the other folders to choose from.
BTW there is no camera folder, you are in the pictures directory which gives you the option to jump to the camera by clicking on camera(its a shortcut)
if you were in the video folder you would have a shortcut to video recorder
07-13-2009 12:58 PM
if you have DTM 4.7 installed you can perform a backup then a resettofactory
start- run- type
cd c:\program files\common files\research in motion\apploader
after reboot, test whether you have an up option BEFORE you restore your backup file
then restore and test again
07-13-2009 03:21 PM
The problem is much worse. I had our IT guy reset the smartphone to it's factory setting. Worked fine. I reloaded my application and the problem reappeared. We are sending it back. Thanks for your suggection. I will keep it for further reference.
07-13-2009 08:34 PM
if you restored your backup and that brought the problem back then its BB its your data
do another resettofactory then perform a selective restore
open DTM, go to backup/restore- advanced
top left click on file-open
find your backup, it will load on the left side
you current working BB will be on the right side
transfer ONLY the absolute important databases from the left to the right(address, cal, phone logs, messages, sms, tasks, memo)... dont do any that you dont know and dont do any OPTIONS ones
if you get a new device and restore your backup to the new one, you will have the same problem
10-12-2009 08:56 AM
After several resets of the smartphone with the same problem occuring, I concluded that there was something wrong with the device. I sent it back, received a replacement, loaded my application on the replacement and everything worked as expected.