01-07-2013 11:05 AM
01-07-2013 12:28 PM
OK...so BES it is...but, sadly, from that brief report, I can't quite tell exactly what you are doing since so many steps that you would have been attempting are omitted. Nevertheless, refer to this:
If things are not working correctly, then you need to talk to your BES admins...they control, well, everything.