07-01-2013 06:02 AM
Help, my battery exploded in my phone and the back has blown off the phone, I now have a gigantic pink cross on the label inside the phone, not sure what this means. I have tried to put a new battery in the phone but it wont charge up and the screen now shows a large battery symbol with a red cross through it. aaaaaaaaaarrrrrrrrrggggggggggggggghhhhh!
07-05-2013 05:20 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest contacting your network service provider for repair options as it seems to be a hardware related issue.
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!