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New Contributor
Posts: 4
Registered: ‎10-14-2009
My Device: Not Specified

BB 8330 Email issues

Everytime I reply to an email message, I receive the original message (the message I replied to) on my phone as another email!  It doesn't matter if I reply from my email provider's website, or if I reply from my phone.  I always get double messages! (One as an original and the same one after I reply to the original one!)  It is driving me crazy.  I think it may be the microsoft echange email, but I am not sure.  Is there anyway I can change this?  I would greatly appreciate it.
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: BB 8330 Email issues

You mentioned Microsoft Exchange email. Is that your work email account on your device, or a personal email account?
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New Contributor
Posts: 4
Registered: ‎10-14-2009
My Device: Not Specified

Re: BB 8330 Email issues

[ Edited ]
That is a work email account
Message Edited by Kurt_E on 10-14-2009 01:47 PM
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: BB 8330 Email issues

Are you receiving your email from a BES?
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New Contributor
Posts: 4
Registered: ‎10-14-2009
My Device: Not Specified

Re: BB 8330 Email issues

No.  We are not using a BES.  We also had to set up our email on the Blackberrys as POP accounts.  Do you think that had something to do with it?

 

Thanks for your help.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: BB 8330 Email issues

Is it happening to every one there or only on your BlackBerry?
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New Contributor
Posts: 4
Registered: ‎10-14-2009
My Device: Not Specified

Re: BB 8330 Email issues

To be honest with you I am surprised that we haven't gottan more complaints!  I is happening with a few people in the office, though.

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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: BB 8330 Email issues

It sounds similiar to the problem that might have had in the past with an integrated gmail account. If you look at this kb article does it offer any assistance?

http://www.blackberry.com/btsc/KB10332

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