Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Highlighted
Contributor
Posts: 17
Registered: ‎02-17-2013
My Device: Curve 9220
Accepted Solution

BB 9220 - Not able to connect to Wifi.. pls help

I am not able to connect with wifi at ofice.. pls help Smiley Sad

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB 9220 - Not able to connect to Wifi.. pls help

Hi gunjan14

 

 

Please refer to this Article : How to connect to a Wi-Fi network using a BlackBerry smartphone

 

 

Also apart from your Office wifi have you tried over any other wifi network .

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 17
Registered: ‎02-17-2013
My Device: Curve 9220

Re: BB 9220 - Not able to connect to Wifi.. pls help

yes i have tried and have been using wifi at home.. while trying to connect with wifi office.. there is an error 'failed to obtain IP address'Smiley Sad

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB 9220 - Not able to connect to Wifi.. pls help

Hi gunjan14

 

 

Is it an Open or Password Protected ? Are you entering the router by correct  Password  , If you are having issue only over your Office WiFi then you need to talk your IT Desk , Or try a Diagnostic tool it will allow you to the problem is where :

 

KB13299  :How to use the Wi-Fi Diagnostics tool to troubleshoot Wi-Fi issues

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 17
Registered: ‎02-17-2013
My Device: Curve 9220

Re: BB 9220 - Not able to connect to Wifi.. pls help

it is password protected bt i know the password.. in the starting it connects .. then the error comes..

Contributor
Posts: 17
Registered: ‎02-17-2013
My Device: Curve 9220

Re: BB 9220 - Not able to connect to Wifi.. pls help

nothin is showing in the wifi diagnostics but when I selected the start scan option in the site survey option.. it detected the wifi.. what to do? 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB 9220 - Not able to connect to Wifi.. pls help

Hi gunjan14

 

 

Try rebooting your device , Inaddition Go to Manage Connection > WiFi Network > Press the Menu key > Options > Reset your WiFi setting , then re add the same and see if that allow Or else you have to Contact your Office administration to know if they have some restrictions .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 17
Registered: ‎02-17-2013
My Device: Curve 9220

Re: BB 9220 - Not able to connect to Wifi.. pls help

i have tried all of that.. and there is no restriction.. i have been provided with all the details.. including the ip address// dns and all.. Smiley Sad

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB 9220 - Not able to connect to Wifi.. pls help

Hello gunjan14

 

 

 The problem is not within your device or the setting but it your Office WiFi which is not allowing you to enter there router, They might have some encryptions or Restriction which is blocking . On Manage Connection > WiFi Network > Press the Menu Key > Troubleshhot > WiFi Diagonastic > On that screen You should see a local IP address, gateway address, DNS , Did you see those . 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 17
Registered: ‎02-17-2013
My Device: Curve 9220

Re: BB 9220 - Not able to connect to Wifi.. pls help

I am able to see the  ssid.. ap mac address.. security type.. but m nt able to see the local ip address.. and the error its showing is unable to obtain the ip address