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New Contributor
Posts: 2
Registered: ‎04-21-2011
My Device: 9300
My Carrier: Virgin Mobile

BB 9300 battery dies without notification

[ Edited ]

Hello,

 

I just got my BB curve 9300 about a month ago. I noticed the battery dies when it still has 30-40% life in it. It doesn't even give me a notification or anything. It's on one minute and I look the next and it's off. It will only turn back on if I stick it on the charger and charge it. This becomes a problem when I depend on it as an alarm in the morning or if I'm going to be out all day. I close my applications and everything. I don't think that would be a problem in this case anyways since the battery seems to still have 30-40% life in it. Does anyone else have this problem? Could this be the battery or the phone?

Forums Veteran I
Posts: 1,898
Registered: ‎02-23-2011
My Device: Curve 8520 OS v5.0.0.681
My Carrier: Orange UK

Re: BB 9300 battery dies without notification

Hi

 

The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2. So try this first.

See if that resolves the problem.

 

Couple of points to bear in mind.

My new out-of-the-box battery was faulty. Fortuneatly, the assistant tried to charge it in the shop, reailsed it was faulty and replaced it.. Don't leave the shop if it needs a new battery, without testing it.

Always charge the battery fully and don't keep charging it "just in case," let it run right down.

The quick discharge of a battery could be due to a fault, but it could also be caused by running multiple applications often by accident.  A classic is one of the battery extending apps; they run constantly. Always physically close an app, browser etc by Menu > Close (or exit) whilst in the app.

Also, don't have BlueTooth turned on when you are not paired to another device.

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New Contributor
Posts: 2
Registered: ‎04-21-2011
My Device: 9300
My Carrier: Virgin Mobile

Re: BB 9300 battery dies without notification

I would agree to everything you said if the battery was actually dying like it should. Considering it shows that it still has 30-40% battery and I don't even get a notification when it has a low battery, I feel as though it has something to do with the phone.

 

I just called my phone carrier and they told me it is probably a software problem. So they are sending me a replacment phone and I have to send mine in.

 

Thank you so much for your help though!! Keep on keepin on Smiley Wink

Posts: 92,709
Likes: 24,235
Solutions: 6,267
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9300 battery dies without notification

I have learned differently about the Li-Ion batteries, there is no need to charge fully each time to 100%, and you should NOT discharge them fullly each time below 15%.

 

It is explained in my link here, with many good charging tips:
http://www.blackberryfaq.com/index.php/Maximum_Battery_Life

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Forums Veteran I
Posts: 1,898
Registered: ‎02-23-2011
My Device: Curve 8520 OS v5.0.0.681
My Carrier: Orange UK

Re: BB 9300 battery dies without notification

Everyday's a school day so thank you for that.

 

I'll put the shop right next time I'm in town.

Blackberry Best Advice - Back-up weekly

If I have helped you please check the "Kudos" star on the right >>>>