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New Contributor
pandeyg
Posts: 2
Registered: ‎08-17-2013
My Device: BB curve 9300

BB 9300 connects to wifi but internet wont work

Hi

My BB 9300 is getting connected to the wifi network, but i am not able to open any web pages.

The Encryption type is WPA2/PSK.

802.11 b

It is getting connected to wifi without any issues but internet is not working.

Is there any problem with WPA2/PSK?

All other devices are working fine except BB

Hall of Famer II
sdgardne
Posts: 48,813
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB 9300 connects to wifi but internet wont work

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books (pre-BB10 devices only)

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to ensure you are subscribed to a data plan adequate to enable the services you desire. In some cases, if you have no BIS data plan, then the native BB Browser cannot work over WiFi. You may also want to consider an alternate browser (e.g., Opera) that does not have the same restriction and can function via WiFi alone.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
pandeyg
Posts: 2
Registered: ‎08-17-2013
My Device: BB curve 9300

Re: BB 9300 connects to wifi but internet wont work

I didnt understood anything dude.
My phone is not BB10. And whats with the registration??
I just want to run wifi. The phone is connecting to wifi but when i open any page then it says cant open page.
I have tried WAP, WAP2, WEP but still the internet is not working. Phone is connected to wifi but internet won't work.
Contributor
afl2277
Posts: 38
Registered: ‎05-22-2012
My Device: Blackberry Z10

Re: BB 9300 connects to wifi but internet wont work

If you look again at the first link, registration,  further down on the page it tells you how to register your OS....which being a 9300 will possibly be OS6.  

 

A Blackberry won't work with ordinary data, or with just wifi......so you need to have BlackBerry internet services, which is the BlackBerry data, and you get this from your network as you would with any other data plan.  Once that data is on the phone, then tbe second link shows you how yo register your phone from your phone....:smileyhappy:

Hall of Famer II
sdgardne
Posts: 48,813
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB 9300 connects to wifi but internet wont work


pandeyg wrote:
I didnt understood anything dude.
My phone is not BB10. And whats with the registration??
I just want to run wifi. The phone is connecting to wifi but when i open any page then it says cant open page.
I have tried WAP, WAP2, WEP but still the internet is not working. Phone is connected to wifi but internet won't work.

Yes, please do read post 2 more carefully, for it contains instructions for both BB10 and legacy devices (which yours is). ALL of your services (including the proper ability to use WiFi) are provided by your BB being properly registered to your carriers network, and further by your carriers network delivering to your BB the required Service Books. And those steps I gave you are intended to accomplish both of those things -- assuming you are subscribed, from your carrier, to a proper BIS data plan (which is why that advice closes with a recommendation to ring up your carrier if those steps should fail).

 

So, please re-read post 2, along with the links provided, a bit more carefully...and conduct the relevant steps.

 

Good luck.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
sokhen
Posts: 3
Registered: ‎09-15-2013
My Device: bold 9900

Re: BB 9300 connects to wifi but internet wont work

bro did these methods solved ur problem? because i have the same issue on my bb 9900 ! i tried the first method about registering router host table or something but no message appears!! please guys help

 

Hall of Famer II
sdgardne
Posts: 48,813
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB 9300 connects to wifi but internet wont work


sokhen wrote:

bro did these methods solved ur problem? because i have the same issue on my bb 9900 ! i tried the first method about registering router host table or something but no message appears!! please guys help

 


Hello,

 

Given that, you fall out of the steps...they aren't "methods"...rather, as stated, they are "steps" to be conducted in order, with the success of each being required before proceeding to the next step in the process. Consequently, since you cannot succeed on step 1, you fall out of the process down to the end, where I said above:

  • "If not, then you should contact your mobile service provider for formal support"

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
sokhen
Posts: 3
Registered: ‎09-15-2013
My Device: bold 9900

Re: BB 9300 connects to wifi but internet wont work

ann then i must make all the steps to sucess... ok bro but i cant begin cs the first step is incomplete! i can't receive any message as u said! i xontacted my service provider.. couldn't help...what should i do then?
Hall of Famer II
sdgardne
Posts: 48,813
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB 9300 connects to wifi but internet wont work

Insist that your service provider help. Don't let them fob you off. Who do you pay for your services? You pay them...and they are not delivering to you the services that you pay them for. Only they can resolve it.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
rohit_ar
Posts: 2
Registered: ‎01-14-2014
My Device: 9300

Re: BB 9300 connects to wifi but internet wont work

I have the same problem my wifi is connected but no application is connected to net browser also not working, pls suggest if you have got some resolution to this problem...I am only on wifi no mobile net is available...