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BlackBerry® Curve™

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New Contributor
Posts: 3
Registered: ‎09-29-2012
My Device: BB 9360
Accepted Solution

BB 9360 Curve

Hello.
Why does the keyboard and screen block so often.
It also happens with the cell phone of my friend. Some model.
Is this normal? We hv to tk out the battery and replace to make it function again.
Does somebody else have the same problem.
Both phones is less then 2 months old.
Thanks
Brii
Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: BB 9360 Curve

Hi brii

 

Welcome to the Community

 

 

There are many reason for that like installing unknown application ,theme etc  so for all we need a battery pull restart on our device,Rebooting in this manner fixes most glitches on our device.Have a look at those articles I hope it will to overcome your issues :

 

Battery pulls on your BlackBerry - when, why and how

 

KB14320 How to maximize battery life and free memory on the BlackBerry smartphone

 

In addition what is your device OS version.For that OS 6 – OS 7 = Options > Device > About Device Version > first set of numbers on the third line

 

Please go through those Article and let us know.

 

 

Prince

_________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 3
Registered: ‎09-29-2012
My Device: BB 9360

Re: BB 9360 Curve

Thank you!!
All clear!
Brii
Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: BB 9360 Curve

Hi brii

 

 

                        You are most welcome..:smileyhappy:

 

 

 

Prince

______________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 2
Registered: ‎09-29-2012
My Device: curve 9360

Re: BB 9360 Curve

hi! i just want to ask. my blackberry 9360 is also having a problem on its trackpad and keypad. it's not working. i have pulled my battery a lot of times and waiting almost a day but the moment i've returned it, it's not yet working. i just dont know what to do :smileysad: any suggestion on how to fix this? thank you :smileyhappy:

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: BB 9360 Curve

Hello supermariko

 

Welcome To the Community

 

 

If a Battery Pull is unable to solve the Problem then please try Reloading your device software to see if that helps otherwise you may need to replace the Trackpad.Here is how to Reload your device Software.

 

KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.

 

Please try and let us know.

 

 

Prince

______________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.