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New Contributor
Posts: 2
Registered: ‎07-06-2012
My Device: 9360

BB 9360 stuck after downloading OS 7.1

Please, help!

I tried downloading upgrade to OS 7.1, but my BB 9360 stuck in backup, it doesn't work, I can't use DM either, it doesn't connect to the BB, I don't really know what to do, everything I've tried is useless.

I tried an hard reset but each time it starts over the backup and it stops on 14%...

 

HELP!

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2

Re: BB 9360 stuck after downloading OS 7.1


bettyncl wrote:

Please, help!

I tried downloading upgrade to OS 7.1, but my BB 9360 stuck in backup, it doesn't work, I can't use DM either, it doesn't connect to the BB, I don't really know what to do, everything I've tried is useless.

I tried an hard reset but each time it starts over the backup and it stops on 14%...

 

HELP!


Hi bettyncl, 

 

Read this thread. http://supportforums.blackberry.com/t5/BlackBerry-Curve/7-1-0-1133-Bundle-O2-Update-failure/td-p/179...

 

 

Hope it helps.

Good luck!



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New Member
Posts: 1
Registered: ‎07-10-2012
My Device: Blackberry curve 9360

Re: BB 9360 stuck after downloading OS 7.1

mines has done the exact same but i found out it happened to a friend of mines with the same phone and she said she took it to back to the shop and now its away for repair. I'll be taking my back tomorrow to get fixed as well so i advise you do the same and for future reference, if you're going to do an update do it through a computer. Hope this helps x

New Contributor
Posts: 2
Registered: ‎07-06-2012
My Device: 9360

Re: BB 9360 stuck after downloading OS 7.1

Thank you!

Luckly I partially resolved the problem, I tried with hard reset againg again again and finally , I don't know how, my BB turned on as usual :smileyhappy: Now, I'll do the update through computer, of course! :smileyhappy:

 

thank you again, really :smileyhappy:

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2

Re: BB 9360 stuck after downloading OS 7.1

Nice one. Cheers!

 

 

Enjoy! :smileyhappy:



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



New Member
Posts: 1
Registered: ‎03-25-2013
My Device: bold 9900

Re: BB 9360 stuck after downloading OS 7.1

Hi guys same problem here. How do I do a hard reset?