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BlackBerry® Curve™

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Visitor
crlake
Posts: 1
Registered: ‎06-15-2008
My Device: Torch
My Carrier: att

BB Curve 8310 - Message -"Unable to look up the user info in database"

Have contacts with email address uploaded from older model. Receive emails ok...have also set up two addresses for myself, however when trying to either manually place the email address or select one from my contacts, I get the response

"Unable to look up the user info in database" when trying to send email

 

I have created a CSV file for my contacts to transfer to the Curve however I don't know where to go from there. 

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Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: BB Curve 8310 - Message -"Unable to look up the user info in database"

Unable to look up the user info in database - KB03414

 

SOLUTION HERE.

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