01-02-2013 10:15 AM
I changed my provider from Vodafone to 1&1 recently and since that I cannot create a new Blackberry E-Mail BIS account, means -> I cannot send or receive E-Mails on my BB. It worked with Vodafone OK.
The old account with Vodafone was deleted (checked and confirmed by Vodafone Service Desk).
When I try to create a new account with 1&1, the error message is "Your device is not registered with your service provider".
But it is registered, I received a registration SMS already with the new SIM card.
Does anybody know what the reason could be ?
The software on my BB Curve 8310 is 126.96.36.199. Can I install a newer version 5.0 on that device ?
Is the software a problem?
Thanks for any tip. Rgds, CR
01-02-2013 10:49 AM
What do you mean by device registration SMS.. is it the blackberry registration received under the messages folder??
Well, try doing an HRT (host routing request) & do a device reset (batter pull & insert back). Below KB article helps you on how to do the device registration.
01-02-2013 11:18 AM
I tried this already and -> received a SMS saying "device is registered with your service provider".
But I need to create a BB E-Mail Internet account, eg. https://1und1.blackberry.com
to register my phone to the Blackberry server for the E-Mail push service.
When I try to create this account with my PIN/IMEI numbers, the error says:
Your device is not registered with your provider. And so on ....
01-02-2013 11:57 AM
I have software version 188.8.131.52 installed.
There is only 1 option: setting up a work account with BB Enterprise server or
Skip e-mail config.
There is no point to enter a private e-mail address account...
01-11-2013 05:20 AM
Yes, 1&1 confirmed I have booked a BB Option (Data Plan), but still cannot create the BIS account.
I found out some more interesting things:
I have 3 BB 8310 with a T-Mobile brand on it and 1 BB 8310 with an O2 brand on it.
ALL 4 devices have the same software 184.108.40.206 installed (the latest available).
ALL 4 devices have NO simlock, means I can make calls and send/rec. SMS ok with 1&1.
I CAN create the BIS account with the O2-Brand BB 8310 and send/receive e-mails OK.
(but unofretunately is phone is defective and switches off after 5 minutes, so I cannot permanently use it).
I CANNOT create the BIS account with the 3 T-mobile branded BBs.
2 of them have been wiped and I installed them completely fresh.
ALL 4 Devices worked formerly ok with Vodafone and BIS.
I checked with T-Mobile and Vodafone, and they confirmed both, that there are no registrations of any of the devices with them. Accounts have been deleted.
Why do the 3 T-Mobile branded BBs not work via 1&1 for the BIS e-mail / Internet service account ?
What is different on the T-Mobile branded phones ? Do I need to install a patch / unlock code for BIS to work ?
Can I send a free request to Blackberry Support and if yes, what is their e-mail address ?
Thanks for any hint / advice / link /etc..