05-04-2013 01:11 AM
I am using BB curve 9220, i bought it in Aug 2012 and it is still under in warranty period. I am facing extreme fristating issue with this handset/model. Its getting automatic switched off while talking or while chatting, and this is very irritating.i visited authorized service center 6 times. But they only upgrade the version, but still its getting switched off. and i have not got any solution till now. If this is the service standard of your brad so its shame,we are using 37 BB handsets in our company.and personally i am using 3 handsets my own,
if i will not get any solution so i will be force to change the entire phones to other company's handsets in my company.
Looking for prompt response,
05-07-2013 06:07 PM
Hi and Welcome to the Community!
First off...refer to this information posted at the top of every page of this site:
There will be no official answers here, as this is not a channel for any formal support.
I recommend an OS reload as a starting point...
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!