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New Contributor
smx
Posts: 2
Registered: ‎04-18-2013
My Device: Curve 9320

BB Curve 9320 Reboots

My bb curve 9320 keeps rebooting itself randomly about 6 times a day maybe more.

 

i have bought a new battery and new memory card but its still doing the same thing. 

 

I done a software update on blackberry desktop but that hasnt helped.

 

Anyone know anything else i can try? 

 

Thanks

Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Curve 9320 Reboots

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases in Safe Mode, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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smx
New Contributor
smx
Posts: 2
Registered: ‎04-18-2013
My Device: Curve 9320

Re: BB Curve 9320 Reboots

Thank you.

I put it on safe mode it turned off again and wont go back on now !

I havent downloaded anything new i have deleted stuff but thats it.

xxx
Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Curve 9320 Reboots

If you cannot run stable in Safe Mode, then you are left with more drastic remedy attempts:

 

Hopefully you already have a good backup, as it is unlikely you shall now be able to take one.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
panamax
Posts: 2
Registered: ‎04-17-2013
My Device: 9360

Re: BB Curve 9320 Reboots

I have the same problem with the 9360. I had the problem with an older phone(same Model). The replacement has the same issue. It is horrible. It happens when talking to people for more than a few minutes. Is it the carrier? The phone? It is awful. Why do I stick w Blackberry?