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BlackBerry® Curve™

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New Member
mohanbabu
Posts: 1
Registered: ‎05-20-2013
My Device: Curve 8520

BB Curve Sound Problem

When a call is initiated sound constantly switches between handset & headset mode.

 

Error:

net_rim_bb_phone_app(57)

net_rim_bb_phone_app(50)

 

Workaround:

use a headset.

 

Steps taken so far:

Clean wipe bb completed but did not help.

 

 

Logs:

 

 

#BlackBerry Event Log (cpt)

#HwID: 0x8c000f03

#DPIN: 0x215dbc57

#PVer: 5.2.0.104

#AVer: 5.0.0.1036

a System - JVM:INFOp=215dbc57,a='5.0.0.1036',o='5.2.0.104',h=8c000f03 - 5/21 01:42:06

a System - AMGF net_rim_event_log_viewer_app(193) - 5/21 01:42:02

a System - AMNF net_rim_event_log_viewer_app(193) - 5/21 01:42:02

a cmime - TXst   791141689 - 5/21 01:41:52

a System - AMSF net_rim_bb_ribbon_app(68) - 5/21 01:41:52

a System - AMNF net_rim_bb_ribbon_app(68) - 5/21 01:41:52

a System - AMRB net_rim_bb_messaging_app(83) - 5/21 01:41:52

a System - AMSF net_rim_bb_messaging_app(83) - 5/21 01:41:44

a System - AMNF net_rim_bb_messaging_app(83) - 5/21 01:41:44

a net.rim.blackberryemail - Recv Ei -2147465252 - 5/21 01:41:43

a net.rim.memclean - FrmF - 5/21 01:41:43

a cmime - RXCd   1607552125 - 5/21 01:41:43

a System - AMSF net_rim_bb_ribbon_app(68) - 5/21 01:41:43

a System - AMNF net_rim_bb_ribbon_app(68) - 5/21 01:41:43 a System - AMRB net_rim_bb_messaging_app(83) - 5/21 01:41:43

a cmime - RXCd   1607552120 - 5/21 01:41:42

a cmime - RXCd   1607552098 - 5/21 01:41:38

a cmime - RXCd   1607552099 - 5/21 01:41:38

W net.rim.mdp - TXrp - 5/21 01:41:34

W net.rim.mdp - TNda - 5/21 01:41:29

W net.rim.mdp - TXrp - 5/21 01:41:28

W net.rim.mdp - TXrp - 5/21 01:41:27

W net.rim.mdp - TXrp - 5/21 01:41:27

a cmime - TXst   791141688 - 5/21 01:41:26

a net.rim.transmission.SendThread - Strn - 5/21 01:41:26

a net.rim.blackberryemail - Sent Ei 548563965 - 5/21 01:41:24

a net.rim.memclean - FrmF - 5/21 01:41:24 a net.rim.memclean - FrmF - 5/21 01:41:24

a net.rim.fd - FDOn   1 - 5/21 01:41:00

a net.rim.ippp - TXst   32 - 5/21 01:40:57

a net.rim.ippp - RXCd   50 - 5/21 01:40:57

a net.rim.memclean - FrmF - 5/21 01:40:44 a net.rim.memclean - FrmF - 5/21 01:40:37

a net.rim.memclean - FrmF - 5/21 01:40:36 a net.rim.memclean - FrmF - 5/21 01:40:36

a net.rim.memclean - FrmF - 5/21 01:40:36

a System - AMSF net_rim_bb_messaging_app(83) - 5/21 01:40:35

a System - AMNF net_rim_bb_messaging_app(83) - 5/21 01:40:35

a System - AMSF net_rim_bb_ribbon_app(68) - 5/21 01:40:33

a System - AMNF net_rim_bb_ribbon_app(68) - 5/21 01:40:33

a System - AMFD net_rim_event_log_viewer_app(190) - 5/21 01:40:33

a System - AMGF net_rim_event_log_viewer_app(190) - 5/21 01:39:22

a System - AMNF net_rim_event_log_viewer_app(190) - 5/21 01:39:22

a System - AMSF net_rim_bb_ribbon_app(68) - 5/21 01:39:18

a System - AMNF net_rim_bb_ribbon_app(68) - 5/21 01:39:18

a System - AMFD net_rim_event_log_viewer_app(189) - 5/21 01:39:18

a net.rim.ippp - TXst   32 - 5/21 01:39:10

a net.rim.ippp - RXCd   50 - 5/21 01:39:10

a net.rim.memclean - FrmF - 5/21 01:39:02

a System - AMGF net_rim_event_log_viewer_app(189) - 5/21 01:39:02

a System - AMNF net_rim_event_log_viewer_app(189) - 5/21 01:39:02

a PhoneApp - app-deac - 5/21 01:38:53

a System - AMSF net_rim_bb_ribbon_app(68) - 5/21 01:38:53

a System - AMNF net_rim_bb_ribbon_app(68) - 5/21 01:38:53

a System - AMRB net_rim_bb_phone_app(50) - 5/21 01:38:53

a PhoneApp - poppedactvscrn - 5/21 01:38:51

a PhoneApp - Phone: audio source off - 5/21 01:38:51

a PhoneApp - Backlight -ACS - 5/21 01:38:51

a PhoneApp - call not found - 5/21 01:38:50

a PhoneApp - CallManager removing 2 - 5/21 01:38:50

a CC - Disc,2 - 5/21 01:38:50

a UI - GS-D ed2110c - 5/21 01:38:50

a CC - StopCall,2 - 5/21 01:38:50

a PhoneApp - pulse off - 5/21 01:38:48

a PhoneApp - uAct - 5/21 01:38:48

a PhoneApp - PHONE: callId 2 stops listening. - 5/21 01:38:48

a PhoneApp - uAct - 5/21 01:38:48

a PhoneApp - callsmpt; switchbg=false - 5/21 01:38:48

a PhoneApp - dAct - 5/21 01:38:48

a PhoneApp - CM no endbyuser/ansdropcurr - 5/21 01:38:48

a PhoneApp - EV_CALL_DISCONNECTED(2) - 5/21 01:38:48

a CC - Disc,2 - 5/21 01:38:48

a PhoneApp - uAct - 5/21 01:38:48

a UI - GS+Q2 ed2110cnet.rim.device.apps.internal.phone.api.CallManager$CallFailedAlertDialog - 5/21 01:38:48

a PhoneApp - PHONE: queue failure status - 5/21 01:38:48

a PhoneApp - EV_CALL_FAILED(2,31) - 5/21 01:38:48

a CC - Failed,2,31 - 5/21 01:38:48

a CC - Conf t-2 - 5/21 01:38:48

a net.rim.memclean - FrmF - 5/21 01:38:48

a CC - CallName,2,"false","" - 5/21 01:38:42

a CC - CallName,2,"false","" - 5/21 01:38:37

a CC - Delivered,2 - 5/21 01:38:09

a CC - SSNotify,0,0 - 5/21 01:38:08

a CC - CallName,2,"false","" - 5/21 01:38:08

a PhoneApp - EV_CALL_INITIATED(2) - 5/21 01:38:08

a CC - Init,2 - 5/21 01:38:08

a PhoneApp - dvSEND - 5/21 01:38:08

a CC - CallName,2,"false","" - 5/21 01:38:08

a System - AMRF net_rim_bb_phone_app(50) - 5/21 01:38:08

a PhoneApp - OCC calling +919886199820 - 5/21 01:38:08

a PhoneApp - Backlight +ACS - 5/21 01:38:07

a CC - CallName,2,"false","" - 5/21 01:38:07

a PhoneApp - pulse on - 5/21 01:38:07

a CC - CallName,2,"false","" - 5/21 01:38:07

a PhoneApp - calls !empty - 5/21 01:38:07

a PhoneApp - phone: audio source on - 5/21 01:38:07

a PhoneApp - sAct - 5/21 01:38:07

a PhoneApp - EV_CALL_INITIATED(2) - 5/21 01:38:07

a CC - Ret,2 - 5/21 01:38:07

a CC - Conf t+2 - 5/21 01:38:07

a CC - StartCall,"+919886199820",0 - 5/21 01:38:07

a PhoneApp - PHONE: connecting +919886199820 - 5/21 01:38:07\

a net.rim.memclean - FrmF - 5/21 01:38:07

a System - AMSF net_rim_bb_phone_app(50) - 5/21 01:38:07

a System - AMNF net_rim_bb_phone_app(50) - 5/21 01:38:07

a System - AMRF net_rim_bb_phone_app(50) - 5/21 01:38:07

a net.rim.ippp - RXCd   29 - 5/21 01:37:24

a net.rim.ippp - TXst   40 - 5/21 01:37:23

a net.rim.ippp - TXst   32 - 5/21 01:37:23

a net.rim.ippp - RXCd   50 - 5/21 01:37:23

a PhoneApp - poppedactvscrn - 5/21 01:37:05

a PhoneApp - Phone: audio source off - 5/21 01:37:05

a PhoneApp - Backlight -ACS - 5/21 01:37:05

a PhoneApp - app-deac - 5/21 01:37:05

a System - AMSF net_rim_bb_ribbon_app(68) - 5/21 01:37:05

a System - AMNF net_rim_bb_ribbon_app(68) - 5/21 01:37:05

a System - AMRF net_rim_bb_ribbon_app(68) - 5/21 01:37:05

a System - AMRF net_rim_bb_ribbon_app(68) - 5/21 01:37:05

a PhoneApp - pulse off - 5/21 01:37:05

a PhoneApp - uAct - 5/21 01:37:04

a PhoneApp - callsmpt; switchbg=false - 5/21 01:37:04

a PhoneApp - dAct - 5/21 01:37:04

a PhoneApp - calldisc-no-call - 5/21 01:37:04

a PhoneApp - EV_CALL_DISCONNECTED(1) - 5/21 01:37:04

a CC - Disc,1 - 5/21 01:37:04

a CC - Conf t-1 - 5/21 01:37:04

a PhoneApp - Phone: paint disconnect done. - 5/21 01:37:04

a PhoneApp - uAct - 5/21 01:37:04

a PhoneApp - PHONE: callId 1 stops listening. - 5/21 01:37:04

a PhoneApp - callsmpt; switchbg=false - 5/21 01:37:04

a PhoneApp - dAct - 5/21 01:37:04

a CC - StopCall,1 - 5/21 01:37:04

a PhoneApp - endcallbyuser 1 - 5/21 01:37:04

a net.rim.browser - sDBr - 5/21 01:36:57

a CC - Delivered,1 - 5/21 01:36:29\

a CC - SSNotify,0,0 - 5/21 01:36:28

a CC - CallName,1,"false","" - 5/21 01:36:28

a PhoneApp - EV_CALL_INITIATED(1) - 5/21 01:36:27

a CC - Init,1 - 5/21 01:36:27

a PhoneApp - dvSEND - 5/21 01:36:27

a CC - CallName,1,"false","" - 5/21 01:36:27

a System - AMRF net_rim_bb_phone_app(50) - 5/21 01:36:27

a PhoneApp - OCC calling +919886199820 - 5/21 01:36:27

a PhoneApp - Backlight +ACS - 5/21 01:36:27

a CC - CallName,1,"false","" - 5/21 01:36:27

a PhoneApp - pulse on - 5/21 01:36:27

a CC - CallName,1,"false","" - 5/21 01:36:27

a PhoneApp - calls !empty - 5/21 01:36:27

a PhoneApp - phone: audio source on - 5/21 01:36:27

a PhoneApp - sAct - 5/21 01:36:27

a PhoneApp - EV_CALL_INITIATED(1) - 5/21 01:36:27

a CC - Ret,1 - 5/21 01:36:27

a CC - Conf t+1 - 5/21 01:36:27

a CC - StartCall,"+919886199820",0 - 5/21 01:36:27

a PhoneApp - PHONE: connecting +919886199820 - 5/21 01:36:27

a net.rim.memclean - FrmF - 5/21 01:36:27

a System - AMSF net_rim_bb_phone_app(50) - 5/21 01:36:22

a System - AMNF net_rim_bb_phone_app(50) - 5/21 01:36:22

a System - AMRF net_rim_bb_phone_app(50) - 5/21 01:36:22

a UI - GS-D a37950d - 5/21 01:36:20

a BBM - RXCd 0x200004152c7a685 - 5/21 01:36:05

a BBM - GTSa 0x2f27dd33 - 5/21 01:36:05

a net.rim.gme - RXCa - 5/21 01:36:05

a BBM - RXCd 0x200004087df3fdb - 5/21 01:36:05

a BBM - RXCd 0x4000006b52c7a0b8 - 5/21 01:36:01

a BBM - RXCd 0x4000006b52c7a0b5 - 5/21 01:36:01

a BBM - RXCd 0x1300001d59b16e1f - 5/21 01:36:00

a BBM - RXCd 0x1300001ab403d027 - 5/21 01:36:00

a BBM - RXCd 0x200006959b16c94 - 5/21 01:36:00

a BBM - RXCd 0x200005db403ce7e - 5/21 01:36:00

W net.rim.calendar.ota - PURG   900773643915030433 - 5/21 01:36:00

W net.rim.calendar.ota - PURG   347285973477457125 - 5/21 01:36:00

W net.rim.calendar.ota - PURG   4824833892071344208 - 5/21 01:36:00

W net.rim.calendar.ota - PURG   5644290552491183194 - 5/21 01:36:00

W net.rim.calendar.ota - PURG   -8155628913971600714 - 5/21 01:36:00

a BBM - RXCd 0x1300002687df34a3 - 5/21 01:36:00

a BBM - RXCd 0x200009887df3488 - 5/21 01:35:59 a BBM - RXCa 0x2f27dd33 - 5/21 01:35:58

a BBM - TXst 0x1e0000182f27dd33 - 5/21 01:35:57

a BBM - CPRR - 5/21 01:35:57

a BBM - ATPR 0x1e - 5/21 01:35:57

a net.rim.ippp - RXCd   29 - 5/21 01:35:36

a net.rim.ippp - RXCd   139 - 5/21 01:35:36

a WhatsApp-perf - End sqlite batch commit cycle. Total time 215ms - 5/21 01:35:35

a WhatsApp-perf - Delete messages: 0 - 5/21 01:35:35

a WhatsApp-perf - Update group photo: 0 - 5/21 01:35:35

a WhatsApp-perf - Update participants: 1 - 5/21 01:35:35

a WhatsApp-perf - Update last seen status: 0 - 5/21 01:35:35

a WhatsApp-perf - Mark broadcasts received: 0 - 5/21 01:35:35

a WhatsApp-perf - Mark messages received: 0 - 5/21 01:35:35

a WhatsApp-perf - Commit messages: 0 - 5/21 01:35:35

a WhatsApp-perf - Delete chat history: 0 - 5/21 01:35:35

a WhatsApp-perf - Update chat visibility: 0 - 5/21 01:35:35

a WhatsApp-perf - Start sqlite batch commit cycle - 5/21 01:35:35

a net.rim.ippp - RXCd   157 - 5/21 01:35:35

a WhatsApp-perf - End sqlite batch commit cycle. Total time 210ms - 5/21 01:35:35

a WhatsApp-perf - Delete messages: 0 - 5/21 01:35:35

a WhatsApp-perf - Update group photo: 0 - 5/21 01:35:35

a WhatsApp-perf - Update participants: 1 - 5/21 01:35:35

a WhatsApp-perf - Update last seen status: 0 - 5/21 01:35:35

a WhatsApp-perf - Mark broadcasts received: 0 - 5/21 01:35:35

a WhatsApp-perf - Mark messages received: 0 - 5/21 01:35:35

a WhatsApp-perf - Commit messages: 0 - 5/21 01:35:35

a WhatsApp-perf - Delete chat history: 0 - 5/21 01:35:35

a WhatsApp-perf - Update chat visibility: 0 - 5/21 01:35:35

a WhatsApp-perf - Start sqlite batch commit cycle - 5/21 01:35:35

a net.rim.ippp - RXCd   357 - 5/21 01:35:35

a net.rim.ippp - RXCd   222 - 5/21 01:35:34

W net.rim.gme - RXCe   128 - 5/21 01:35:33

a net.rim.ippp - TXst   32 - 5/21 01:35:33

a net.rim.ippp - TXst   87 - 5/21 01:35:33

a net.rim.ippp - TXst   51 - 5/21 01:35:33

a net.rim.ippp - TXst   51 - 5/21 01:35:33

a net.rim.ippp - TXst   238 - 5/21 01:35:33

a net.rim.ippp - RXCd   326 - 5/21 01:35:33

a BBMPFRM - PCmf net_rim_bb_simphonebook net.rim.blackberry - 5/21 01:35:32

a net.rim.ippp - RXCd   234 - 5/21 01:35:31

a net.rim.ippp - RXCd   188 - 5/21 01:35:31

a net.rim.ippp - RXCd   29 - 5/21 01:35:30

a net.rim.ippp - RXCd   62 - 5/21 01:35:30

a net.rim.gme - RXCa - 5/21 01:35:29

a net.rim.ippp - TXst   132 - 5/21 01:35:28

a net.rim.ippp - RXCd   195 - 5/21 01:35:28

a net.rim.ippp - TXst   155 - 5/21 01:35:28

a net.rim.ippp - TXst   12 - 5/21 01:35:28

a net.rim.ippp - TXst   27 - 5/21 01:35:28

a net.rim.ippp - TXst   25 - 5/21 01:35:28

a net.rim.ippp - TXst   38 - 5/21 01:35:28

a net.rim.ippp - TXst   28 - 5/21 01:35:28

a net.rim.ippp - TXst   20 - 5/21 01:35:28

a net.rim.ippp - RXCd   112 - 5/21 01:35:28

a net.rim.ippp - TXst   206 - 5/21 01:35:27

a net.rim.memclean - FrmF - 5/21 01:35:27

a net.rim.memclean - FrmF - 5/21 01:35:27

a net.rim.ippp - RXCd   324 - 5/21 01:35:27

a net.rim.simapp - EF: 44 size: -1 code: 3 stat: 0 - 5/21 01:35:26

a net.rim.ippp - RXCd   11 - 5/21 01:35:26

a net.rim.ippp - TXst   216 - 5/21 01:35:25

a net.rim.ippp - RXCd   65 - 5/21 01:35:25

a BBG - TXst 0x2f27dd21 - 5/21 01:35:25

a net.rim.ippp - TXst   102 - 5/21 01:35:24

a net.rim.memclean - FrmF - 5/21 01:35:24

a net.rim.ippp - TXst   76 - 5/21 01:35:24

a System - CMM: WhatsApp-37(5250) no sig from 0x33 - 5/21 01:35:24

a net.rim.memclean - FrmF - 5/21 01:35:23

a System - CMM: WhatsApp-3(1825) no sig from 0x33 - 5/21 01:35:23

a System - CMM: WhatsApp-35(5256) no sig from 0x33 - 5/21 01:35:22

a BBG - TXst 0x2f27dd20 - 5/21 01:35:21

a System - -GCt=134,b=0,r=0,g=p,w=23,u=0,c=1 - 5/21 01:35:17 a System - VM:-GCWhatsApp RX=4M,RF=21M,FF=132.3M,OF=636.1K,OS=9.2M,ON=133.8K,OR=0,FR=0,TR=67.8K,RR=0,IS=9.3K RA=12.5M,RS=9.2M,RN=71.1K TA=402.7K,TS=0,TN=2K PA=0,PS=0,PN=36.4K R0=56.1M,1=800.2K,2=15K,3=172K,4=1.5M,7=368.2K,8=6K,9=10.2M,10=21.1K,11=62.5K,12=333.9K,13=17.3K,14=112,15=359.2K,20=5.9K,21=780,22=72.1K,23=132.5K,24=16.5K - 5/21 01:35:17

a System - CMM: WhatsApp-34(5259) no sig from 0x33 - 5/21 01:35:14

a WhatsApp - Sqlite connect pid 153 thread checkAndLaunchUnlockedInit - 5/21 01:35:14

a WhatsApp - Sqlite constructor pid 153 - 5/21 01:35:14

a net.rim.memclean - FrmF - 5/21 01:35:10

a BBM - FPHR - 5/21 01:35:07

a BBMPFRM - PCmf net_rim_cldc_impl_wlan net.rim.blackberry - 5/21 01:35:07

a System - AMOS net_rim_bb_simphonebook(188) - 5/21 01:35:06

a net.rim.tunnel - Clos-blackberry.net - 5/21 01:35:06

a net.rim.hrtRT - CClG 0x1 - 5/21 01:35:06

a net.rim.hrtRT - ERRs 0x0 - 5/21 01:35:06

a net.rim.gpak - open - 5/21 01:35:04

a net.rim.tunnel - STac-blackberry.net - 5/21 01:35:04

a net.rim.tunnel - Open-blackberry.net - 5/21 01:35:04

a net.rim.udp - open - 5/21 01:35:04

a net.rim.gpak - open - 5/21 01:35:04 W net.rim.gpak - TEfa - 5/21 01:35:04

a net.rim.hrtRT - XV5i 0x3 - 5/21 01:35:04

a net.rim.tunnel - STac-blackberry.net - 5/21 01:35:04

a net.rim.tunnel - Open-blackberry.net - 5/21 01:35:04

a net.rim.hrtRT - ETot - 5/21 01:35:04

a BBMPFRM - PCmf net_rim_bbapi_mailv2 net.rim.blackberry.api - 5/21 01:35:03

a BBM - DSFS 0x0 - 5/21 01:35:00

a BBM - BBGT 0x5265c00 - 5/21 01:35:00

a BBM - MNBM 0x1e - 5/21 01:35:00

a BBM - SP2P 0x0 - 5/21 01:35:00

a BBM - P2PR 0x1 - 5/21 01:35:00

a BBM - PFMS - 5/21 01:35:00

a BBM - SRCP:126 - 5/21 01:35:00

a net.rim.otasync - AG,-CPT - 5/21 01:35:00

a net.rim.otasync - AG,SUID=BISE07C07S14,USID=-229554,STY=4,-SESS,SID=1131832379,CLID=18,SST=5 - 5/21 01:35:00

a BBM - GTSa 0x2f27dd1e - 5/21 01:35:00 a net.rim.gme - RXCa - 5/21 01:35:00

a BBMPFRM - PCmf net_rim_bb_browser_lib net.rim.blackberry - 5/21 01:35:00 a net.rim.gme - RXCo - 5/21 01:35:00

a net.rim.otasync - AG,SUID=BISE07C07S14,USID=-229554,STY=4,+SESS,SID=1131832379,CLID=18,TIM=10 - 5/21 01:35:00

a net.rim.otasync - TP,Rx,SZ=7,USID=-229554,TID=1607550114,SID=1131832379,SEQ=1,LSEQ=1 - 5/21 01:34:59

a net.rim.otasync - RXCd   1607550114 - 5/21 01:34:59

a BBMPFRM - PCmf net_rim_bb_mms net.rim.java.browser - 5/21 01:34:58

a net.rim.mdp - RPpr - 5/21 01:34:57

a BBM - TXst 0x5c00000a2f27dd1e - 5/21 01:34:57

a BBM - CSaS - 5/21 01:34:57

a BBM - CSUR - 5/21 01:34:57

a BBM - GUID:smileyfrustrated:UID BBM_P2P:smileyfrustrated:53187684 - 5/21 01:34:57

a BBM - XJsf - 5/21 01:34:57

a BBM - XJef - 5/21 01:34:57

a BBM - ATLG - 5/21 01:34:57

a BBM - BBiS - 5/21 01:34:57 W net.rim.wlan.scan - RecS - 5/21 01:34:57

a net.rim.wlan.scan - RecS - 5/21 01:34:57

a net.rim.wlan.scan - PrEv   25698 - 5/21 01:34:57

a net.rim.timesync - Recv - 5/21 01:11:59

a net.rim.mdp - TPpr - 5/21 01:11:59

a net.rim.gme - RXCo - 5/21 01:11:59

a UI - GS-D 282b144a - 5/21 01:11:58

W net.rim.mdp - TXrp - 5/21 01:11:58

a net.rim.hrtRT - XSys - 5/21 01:11:57

a net.rim.gcmp - GCNr - 5/21 01:11:57

a net.rim.tunnel - STac-blackberry.net - 5/21 01:11:57

a net.rim.tunnel - Open-blackberry.net - 5/21 01:11:57

a net.rim.hrtRT - ETot - 5/21 01:11:57

a net.rim.otasync - TXst   791141661 - 5/21 01:11:56

a net.rim.otasync - TP,Tx,SZ=19,USID=-229554,TID=0,SID=1131832379,CLID=18,ECLID=6,SEQ=1,LSEQ=1 - 5/21 01:11:56

a net.rim.otasync - AG,+CPT - 5/21 01:11:56

a net.rim.gcmp - GCRc - 5/21 01:11:54

a net.rim.gcmp - GCSc - 5/21 01:11:54

a net.rim.gcmp - GCRc - 5/21 01:11:54

d App Perms - d WhatsApp:34 - 5/21 01:11:53

a net.rim.memclean - FrmF - 5/21 01:11:53

d App Perms - d WhatsApp:29 - 5/21 01:11:53

d App Perms - d WhatsApp:17 - 5/21 01:11:53

d App Perms - d WhatsApp:12 - 5/21 01:11:53

d App Perms - d WhatsApp:14 - 5/21 01:11:53

a net.rim.smsui -  MRX - 5/21 01:11:53

a net.rim.smsui - DMSS - 5/21 01:11:53

a UI - GS+Q0 282b144anet.rim.device.internal.crypto.fips.SelfTestsStartupDialog - 5/21 01:11:53

a net.rim.smsui -  MRX - 5/21 01:11:53

a net.rim.smsui - DMSS - 5/21 01:11:53

a net.rim.gpak - open - 5/21 01:11:53

a System - CMM: WhatsApp-32(5265) no sig from 0x33 - 5/21 01:11:52

a net.rim.hrtRT

 

 

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Curve Sound Problem

Hi and Welcome to the Community!

 

Given what you've described, I'd next recommend an OS reload...

Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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