03-19-2013 11:45 AM
As above really, my BB Curve 8520 loading bar gets frozen just under the letter E in Blackberry. Ive tried battery, sd and sim pull but nothing. Any help would be much appreciated. Thanks
Solved! Go to Solution.
03-19-2013 01:48 PM
Welcome to BlackBerry Support Forums
Can you confirm if your device freeze after installing any apps or all of a sudden ? Can your try to boot your Device on Safe Mode :
KB17877 : How to start a BlackBerry smartphone in Safe Mode.
If its because of any Installed application then on safe mode delete that application which might help.
Please try it and let us know if the above method fails.
03-19-2013 01:55 PM
I installed a BBM update last night and had to restart to apply update. I did this and the device has been stuck on the loading screen ever since. It wont boot far enough to go into safe mode as i tried this also. Tried the battery from my partners BB too with the same results. I thought safe mode would be the answer but the device doesnt load far enough to allow it.
03-19-2013 02:02 PM
If your device is unable to boot on Safe Mode then I am sorry to say you have to reinstall the OS ! But as your device is struck on the reboot loop you have to use the application loader to load the OS, but this method delete all data within our device .If you have a previous backup or using BlackBerry Protect then you can restore it from there, here is the KB :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader.
Please try it and let us know if you feel any trouble .
03-19-2013 02:46 PM
Which version of BlackBerry Desktop Software you have installed in your PC ? If you have the most recent version of BlackBerry Desktop Software then go through the KB and follow the lower section i;e for BlackBerry Desktop Software 6.0 to 7.0 and if you have older version then follow the first direction i;e. for BlackBerry Desktop Manager 4.5 to 5.0.1.
03-19-2013 03:01 PM
I get error with this also after trying the update stated in the previous KB messages. Off to buy a Samsung in the morning i think. RIP BB its been fun but too many problems
03-19-2013 03:11 PM
Don't lose patience , please try it again or tell us what error you recieved so that we can help
03-19-2013 03:27 PM
You can try a different USB port , try to use main USB port not hub.
If still unable then you can try a this KB :
KB27956 : How to recover a BlackBerry smartphone from any state
Try it and let us know .