08-09-2008 07:38 PM
Have my BB 8330 2 months, all works fine, including synch to outlook. Today I booted pc and got message re device manager software - "the feature you are trying to use is on a network resource that is not available."
Next dialogue box: "Click ok to try again or find an alternate path to the folder containing the installation package BlackBerry 8330.mis in the box below." in the box - two choices - neither works.
Also if I try to open the device manager, just a white box.
It worked fine yesterday - corrupted SW?
Should I delete the device manager software and reinstall?
What do I need to know re: set up if this is the case?
08-09-2008 08:06 PM
Hi and welcome to the forums!
Please specify PC operating system and version of Desktop Software (BB)
I'm confused by the "Windows installer cannot find', then the message from device mgr. What is Windows installer asking?
Let us know so we can help you out!
08-09-2008 09:06 PM
I am running XP on an new laptop - BB is V18.104.22.168, not sure what version the desktop mgr is but is brand new.
To clarify, Desktop mgr is in my start menu, so this occurs when I start pc. All dialogue boxes are from Windows, not BB. When I use error reporting, Windows comes back with this message, so I figured BB software may have failed? I have had no problems at all since purchase.
Problem caused by BlackBerry Desktop Software
This problem was caused by BlackBerry Desktop Software, which was created by Research In Motion Limited.
Microsoft has been unable to contact the manufacturer and has no further information available at this time.
For more information about BlackBerry Desktop Software, go online to the Research In Motion Limited website:
If you are unable to fix this problem and continue to receive errors, you can also uninstall BlackBerry Desktop Software.
How do I uninstall a program?
08-09-2008 09:13 PM
Let's try this,
Take the desktop software out of startup. Reboot PC. Try to start Desktop Software from icon. If it runs fine, Windows was corrupt in that instance. If the Windows message does return I would de-install the desktop manager and re-install it, as you say there may be a bug in it.
08-09-2008 10:23 PM
Removing it from start menu did not do it. I will delete it from programs and reinstall. The program asks if I want to delete all user settings, which I guess I do not since I intend to reinstall. Is that right?
08-09-2008 10:43 PM - edited 08-09-2008 10:44 PM
Find out where your backups are stored and copy them to a different directory just to be sure.!
User settings are what you selected to backup synch etc. You'll have to reset them up with a new install.
08-10-2008 06:15 AM - edited 08-10-2008 06:16 AM
Unfortunately I'm all too familiar with this problem!
When you download Desktop Manager, the file you download is actually (like) a self extracting Zip file. The actual installation files are extracted to your %TEMP% directory, and the actual installation is run from there. Similarly, if you installed it from a CD, the same holds true - the files are on the CD (or extracted the same way - I forget which) instead of the computer where they need to be.
Unfortunately, eventually these files may be deleted - the directory is supposed to hold TEMPORARY files - not files needed for software to operate properly. The file you're missing is an .MSI file which is part of this package.
If you installed from a CD and still have the CD, try running the installation again from the CD. You should get the option to Change (or Modify), Repair, or Uninstall.
If you downloaded the package and still have it, use a file unpacker like WinZip to extract the contents of the file to an empty directory. Then, when asked to find the MSI file, look for it in that directory or in any subdirectories created when you extracted it. UniExtract is a free extractor you can use for this.
If you don't have the downloaded package or CD, follow the directions here for a Clean Uninstall. Then download the latest Desktop Manager from here (I STRONGLY recommend getting a package WITHOUT Media Manager). Once the file has downloaded, extract it to an empty directory and run BlackBerrySetup.exe to install Desktop Manager. This should stop the error you're getting, and if you want to modify your setup, you can use the Change/Modify option from Add/Remove Programs (Program Features (?) in Vista) in the Control Panel.