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BlackBerry® Curve™

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Mimi5
Posts: 1
Registered: ‎02-08-2013
My Device: 9300

BB ID

Hi, I've problem with logging in.
I bot my BB month ago. Now I tried for second time download app and I had ro log in again. I've created new passwoed sinse I forgot old one. Now every time I try to log in I get info that my BB ID is not compatybile with this smart phone. I'm super frustrated. This mail adress and password worked why I tryed to log in from computer! Hellllllllllllp

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: BB ID

Hi Mimi5

 

Welcome to BlackBerry Support Forums

 

 

First do a backup of your device and then follow this Knowledge Base to resolve your issue :

 

KB28212"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7.

 

Good luck.

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