02-08-2013 05:21 PM
Hi, I've problem with logging in.
I bot my BB month ago. Now I tried for second time download app and I had ro log in again. I've created new passwoed sinse I forgot old one. Now every time I try to log in I get info that my BB ID is not compatybile with this smart phone. I'm super frustrated. This mail adress and password worked why I tryed to log in from computer! Hellllllllllllp
02-09-2013 05:42 AM
Welcome to BlackBerry Support Forums
First do a backup of your device and then follow this Knowledge Base to resolve your issue :
KB28212"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7.