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BlackBerry® Curve™

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jshubs84
Posts: 2
Registered: ‎11-14-2012
My Device: blackberry curve 9320
My Carrier: vodafone prepay

BB curve 9320 delays to ring

I just got dis BB curve and I noticed it didn't ring for long.so I took another fone and called my number.I could hear it ringing on d other fone but my BB wasn't ringing,not even an incoming call alert till about the third ring.I tried with several phones and the same thing happened.it annoys me coz by the tym my BB rings and I have 2 pick up,the caller is hanging up coz it rang for long.HELP pls!!!
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB curve 9320 delays to ring

Hi jshubs84,

Welcome to the BlackBerry Support Community.
Sounds like you may have an issue with the Sounds/Profiles database on your BlackBerry® Curve™ 9320 smartphone. Please try clearing that database and then test without restoring the previous settings from a backup file. For further instructions, please see the following KB article: http://bbry.lv/T5iPyJ

If this doesn't resolve the issue, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.


-FS


 


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