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BlackBerry® Curve™

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srishtigrg
Posts: 2
Registered: ‎04-12-2013
My Carrier: vodafone

BB not working

the apps on my phone are not working, only whatsapp is working. the media card isnt working either. cant disconnect the calls either. have to choose switch application option to exit. tried rebooting a lot of times but emails, messages they just dont open and neither do the other apps. Please help!!!! :smileysad:

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sdgardne
Posts: 46,014
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: BB not working

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues in Safe Mode, then you will need to consider more drastic remedy attempts (e.g., WIPE, OS Reload, BBSAK Wipe/Reload, etc.)

Good luck and let us know!


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