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BlackBerry® Curve™

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mathur
Posts: 5
Registered: ‎10-25-2012
My Device: 8520 curve
My Carrier: vodafone karnataka

BB repairs

My BB is less than 2 yrs but outside of warranty. All of a sudden I got this msg on my BB curve app error 523


Now mail from the BB service center (posted below)says its not repairable!! how can this be?

 

 

 

Dear Customer,

Greetings!

Thank you for contacting Redington BlackBerry Support Centre
Your BlackBerry handset given for service was sent to Blackberry High Level Repair Center for further Validation
The handset did not meet warranty criteria. The handset is irrepairable.
The Report and snap shot is attached for your reference.
We apologise for the inconvenience,
As already mentioned in our receipt, you are requested to kindly collect the handset from the service centre after four days of receipt of this mail by paying the inspection charge of Rs.220
Please feel free to contact the respective Service Center for any further assistance.
Thank you and Assuring you of our Best Services all the time

Best Regards,
Blackberry Support Center

 

 

 
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: BB repairs

Updating or Reinstalling BlackBerry device OS


Pr-requisite –

 

    1. BlackBerry Desktop Software (must be installed in your computer). You can get it latest one from this location BlackBerry Desktop Software
    2. BlackBerry Device OS version (which you intend to have in your device). You can get it from from here  and must be installed it in your computer
    3. USB Cable

Step #01:

Back up your BlackBerry device data before you start any OS update/re-installation step


Open the BlackBerry Desktop Software and select Backup and Restore.  On the next screen select Backup and perform a full backup of your device data. You may consider including on-board device data as well. Please take note where the backup file is located (by default it’s located in Documents folder).

 


Step #02: If you intend to use an official OS release for your carrier then proceed with the following -

 

    1. Remove the battery from the back of the BlackBerry smartphone
    2. Connect BlackBerry smartphone to the computer using a USB cable
    3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
    4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
    5. Reinsert the Battery which was removed earlier
    6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.


Step #02: If you intend to use an official OS released for other mobile operator then proceed


Before you start Desktop Software search your C: drive for Vendor.xml and delete it. One can look for Vendor.xml in the following location -

 

    • For Windows XP: C:\Program Files\Common Files\Research In Motion\AppLoader and delete Vendor.xml
    • For 64-bit Vista or Windows 7: C: \ Program Files x86\Common Files\Research In Motion\AppLoader and delete Vendor.xml

 

    1. Remove the battery from the back of the BlackBerry smartphone
    2. Connect the BlackBerry smartphone to the computer using a USB cable
    3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
    4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
    5. Reinsert the Battery which was removed earlier
    6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

tanzim                                                                                  
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