Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎09-20-2013
My Carrier: Airtel

BB9320 email problem

Earlier I was using BB Curbe 8530 cdma phone and using my official email id.


Now i got this new phone BB Curve 9320, but my official email id is not getting configured.


The repeated error message is "Your device had a problem connecting to the server, Click OK".


Repeated follow up with the service provider has got no results.


I have also updated the latest device software OS 7.1 latest Bundle as suggested by one of the bb support person.








Please use plain text.
Hall of Famer II
Posts: 46,074
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: BB9320 email problem

Hi and Welcome to the Community!

Unfortunately, there's no way to understand, from your words, what you mean by "official email id". So, it starts with ensuring that you have used the exact same BBID on this device that you were using on the prior device...that should shift your configurations and such over to the new device.

However, if by "official email id", you mean a hosted account (e.g., @bb, @carrier, etc.), then you may indeed need to continue to work with your service provider as they control those accounts. If they cannot resolve it, they can formally escalate to BlackBerry for enhanced support.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.