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shyambb9320
Posts: 1
Registered: ‎09-20-2013
My Carrier: Airtel

BB9320 email problem

Earlier I was using BB Curbe 8530 cdma phone and using my official email id.

 

Now i got this new phone BB Curve 9320, but my official email id is not getting configured.

 

The repeated error message is "Your device had a problem connecting to the server, Click OK".

 

Repeated follow up with the service provider has got no results.

 

I have also updated the latest device software OS 7.1 latest Bundle as suggested by one of the bb support person.

 

 

STILL I AM NOT ABLE TO USE MY EMAILS>>>>>>

 

CAN ANYBODY HELP?

 

 

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Hall of Famer II
sdgardne
Posts: 46,074
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: BB9320 email problem

Hi and Welcome to the Community!

Unfortunately, there's no way to understand, from your words, what you mean by "official email id". So, it starts with ensuring that you have used the exact same BBID on this device that you were using on the prior device...that should shift your configurations and such over to the new device.

However, if by "official email id", you mean a hosted account (e.g., @bb, @carrier, etc.), then you may indeed need to continue to work with your service provider as they control those accounts. If they cannot resolve it, they can formally escalate to BlackBerry for enhanced support.

Good luck!

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