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BlackBerry® Curve™

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New Member
lucy_michaela_1999x
Posts: 1
Registered: ‎05-04-2013
My Device: curve 9320
My Carrier: 3 UK

BBM MESSED UP

Ok, So I have the BB Curve 9320 and since mid day yesterday I tried to change my dp, said it had but my friends said it still was the same. I have been changing it every 20 minutes since then until now (next day @ 9:51pm) just to see if it was my internet/reception. Still had no dp change yet all my name changes and personal messages changes have updated. I was thinking of deleting BBM, but unaware of how to re install it safely without bugs. I had BBM already on phone when I got it and didn't need to download it. Any ideas on what I shall do? Thanks:smileyhappy:

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM MESSED UP

Hello lucy_michaela_1999x

 

Welcome to BlackBerry Support Forums

 

 

If you're having problem in BBM with Display picture , then you can try Reinstalling which has help many user in the past . To do so first On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.

  • KB10040  :  How to view or remove installed application on a blackberry smartphone

 

After deleting perform a Battery Pull Restart by removing the battery while your device is Powered On .then wait a min.  and  re-insert it back .

 

Your device may take a long reboot , finally from your BlackBerry Browser browse to  www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps 

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Please Note :

If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further  help

 

KB20554 How to back up and restore the BlackBerry Messenger contact list

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