05-04-2013 04:55 PM
Ok, So I have the BB Curve 9320 and since mid day yesterday I tried to change my dp, said it had but my friends said it still was the same. I have been changing it every 20 minutes since then until now (next day @ 9:51pm) just to see if it was my internet/reception. Still had no dp change yet all my name changes and personal messages changes have updated. I was thinking of deleting BBM, but unaware of how to re install it safely without bugs. I had BBM already on phone when I got it and didn't need to download it. Any ideas on what I shall do? Thanks
05-05-2013 05:36 AM
Welcome to BlackBerry Support Forums
If you're having problem in BBM with Display picture , then you can try Reinstalling which has help many user in the past . To do so first On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.
After deleting perform a Battery Pull Restart by removing the battery while your device is Powered On .then wait a min. and re-insert it back .
Your device may take a long reboot , finally from your BlackBerry Browser browse to www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps
Please Note :
If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help
KB20554 How to back up and restore the BlackBerry Messenger contact list