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New Contributor
Olly-R
Posts: 4
Registered: ‎03-21-2013
My Device: Curve 8520
My Carrier: giffgaff

BBM Upgrade Problem

Ok, so I upgraded BBM and I restarted the divice (Curve 8520) and when I go tturnedo BBM it says "Cannot Set Up BBM: Insusufficient wireless coverage or your connection to the wireless network is turned off" I have a perfect wifi connection. And now it says "A temporary BBM server error Retry" but when I retry it doesnt work. Another problem is ever since I restarted my divice, my spotify app doesn't work it says "The disk is full Please free up some space." But I have deleted one app and two games and I have 106.9 MB free app space. also I have taken the back off and all that.

 

Any help would really be appriciated, thanks, Olly.

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Upgrade Problem

Hello Olly-R

 

Welcome to BlackBerry Support Forums

 

 

To use BBM we need BlackBerry Data Plan / BIS from our Carrier , Do you have it in your account ?

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New Contributor
Olly-R
Posts: 4
Registered: ‎03-21-2013
My Device: Curve 8520
My Carrier: giffgaff

Re: BBM Upgrade Problem

Yes I think I do, I havent topped up though, I'm with the giffgaff £15 a month, and it worked before the upgrade.

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New Contributor
Olly-R
Posts: 4
Registered: ‎03-21-2013
My Device: Curve 8520
My Carrier: giffgaff

Re: BBM Upgrade Problem

with the bb add on
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Upgrade Problem

Hi Olly-R

 

 

I think you should call your Carrier giffgaff to make sure you account have sufficient balance ,Also On your homescreen Go to Manage Connection > Service Status > BlackBerry Internet Service = what is the status.

 

 

If you're trying it over WiFi previously , then do it over your Mobile Network and see if you recieve the same error .

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New Contributor
Olly-R
Posts: 4
Registered: ‎03-21-2013
My Device: Curve 8520
My Carrier: giffgaff

Re: BBM Upgrade Problem

thank you for ur help. the BB internet service says: not connected. (the internet on my phone is working though if that helps)
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Upgrade Problem


Olly-R wrote:
 the BB internet service says: not connected. (the internet on my phone is working though if that helps)

Hi Olly-R

 

A normal Data Plan will allow us to browse Internet but will not allow use BBM in your device , So call your Carrier giffgaff to know if BlackBerry AddOn are properly configured in your account .

 

Once you have your account configured with BlackBerry Data plan you will not receive such error message while updating or using.

 

Call giffgaff and let us know if you still receive that error.

 

 

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