Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Contributor
RachelRawr
Posts: 14
Registered: ‎03-23-2013
My Device: Curve 8520
Accepted Solution

BBM and Blackberry World not working?!

I topped up my phone £15 24hrs ago and I've done numerous batt pulls but my BBM and Blackberry World aren't working.

I'm able to access BBM but I'm unable to send/recieve messages/updates.

When I try to go into Blackberry World a message pops up saying, "You are not connected to the wireless network", but I've checked my connections and on there it says I am connected to the wireless network.

Can anyone help me out?

Thanks

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: BBM and Blackberry World not working?!

Hello RachelRawr

 

On your Homescreen near those signal bars , what do you see is it edge , EDGE , GSM ? 

 

Try a batttery pull restart by removing the battery while your device is Powered On , wait for a minute then reinsert it back , after reboot check again .

 

Try it and let us know.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
RachelRawr
Posts: 14
Registered: ‎03-23-2013
My Device: Curve 8520

Re: BBM and Blackberry World not working?!

Before the batt pull it was 'gprs', and after it is still 'gprs' :/

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: BBM and Blackberry World not working?!

Hi there,

 

On your Homescreen Go to Manage Connection > Service Status > BlackBerry Internet Service =  what is the stauts now ?

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
RachelRawr
Posts: 14
Registered: ‎03-23-2013
My Device: Curve 8520

Re: BBM and Blackberry World not working?!

Oh my gosh I've just realised haha. I recently went on holiday and turned my data services off so it wouldn't charge me and forgot to put them back on again sorry! Everythings back to normal thanks a bunch :smileyhappy:

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: BBM and Blackberry World not working?!

Hey Rachel

 

You are most welcome... I am glad you figure it out :smileyhappy:

 

 

Cheers !

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.