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Mikevv
Posts: 1
Registered: ‎07-20-2013
My Device: 9300 Curve

BBM doesn't work and not receiving emails either

Hi, I'm in Dubai, but my phone is registered in the UK (and on a UK service plan). It all worked fine when I got here, but since last night I don't receive any bbm's or emails anymore. I haven't changed any settings or whatsoever; internet and facebook work fine, so I figured it can't just be a data issue.

 

Anyone?

 

Thanks for your help!

Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BBM doesn't work and not receiving emails either

Hi and Welcome to the Community!

 

I cannot tell for sure from your post...are you using international roaming, with your home network SIM still inserted? Or, are you using an unlocked BB with a local SIM for services? Or, are you perhaps using WiFi for data services?

 


 

If you are using international roaming, there is sadly little you can do. International roaming must be properly configured before you leave your home network, and typically cannot be adjusted while you are actually roaming. But, you need to ring up your home carrier to find out more as they control this.

 


 

If you are using a local SIM, then it should be a simple matter of re-registering your BB on the network. With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):


1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

 


 

If you are on WiFi, then it actually should work fine. You can try rebooting your device (as described above...only that step), and you also should try other WiFi networks to see if perhaps the one you are attempting to use has a problem.


Good luck!


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