BlackBerry® Curve™

[Lisa_Louise]

Hi,

I hope you can help.  My daughter has a BB Curve, we couldn't afford to top it up for around 2 months roughly.  She had enough credit to text but she couldn't use her BBM recently.  We have topped her phone up yesterday but her BBM still isn't working.  When I try and send her a BBM I immediately get a red X next to the message instead of the usual D and then R.

When she tries to send a BBM she gets the circles like it's trying to send but notihing happens.

Has BB cut her off?  What do I do please??

Many thanks,

Lisa

[JSanders Resident Expert]

Lisa, call Orange and make sure the top-off has been applied to her BIS data plan account. Orange likely made a mistake.

Also, rebooting the device can help reconnect to the BIS data services needed for BBM. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

Good luck.

[Lisa_Louise]

Hi, Thanks for your help

I phoned Orange and apparently everything was disconnected as the phone wasn't topped up! I guess it's a case of topping up every month, at least the bare minimum! Phone is all working now, Yay!!!

[JSanders Resident Expert]

Great, you're welcome.