06-30-2013 07:40 AM
06-30-2013 07:53 AM
If you haven't done a battery pull yet, please do so. Remove your battery while your phone is powered on then replace it.
Post back with your results.
06-30-2013 08:56 AM
If a Battery pull is unable to resolve the issue then you should consider reinstalling BBM which may help . To do that first On your Homescreen go to Options > Device > Application Management > Delete BlackBerry Messenger from the list .
KB10040 : How to view or remove installed application on a blackberry smartphone
After deleting perform a Battery Pull Restart by removing the battery while your device is Powered On .then wait for a min. and re-insert it back .
Your device may take a long reboot , finally use your BlackBerry Browser and browse to www.blackberry.com/bbmdownload and the most recent available for your device .After reinstalling see if that helps.
06-30-2013 09:01 AM
My bbm has disappeared and app world says its installed, what do I do? My blackberry main button doesn't work.
Welcome to BlackBerry Support Forums
Go through this Knowlede Base and first be sure BBM icon is not hidden :
KB23968 : BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone
If above fails then you should also consider reinstaling BBM . But.. as your BlackBerry Menu key is not working I doubt how to should do , you can use Desktop Software to delete and reinstall still you will need this Menu key for various function , It will be better if you visit a repair shop and get your keyboard fixed.
06-30-2013 10:37 AM
Hi it has not worked and i have the same problem as before
Well .. It didn't worked !
Right now are you able to use other BlackBerry applications over your Carrier Network ( Not wifi ) like browse Internet , emails etc.
Also On your Homescreen Go to Manage Connection > Service Status > BlackBerry Internet Services = what is the status now ?