BlackBerry® Curve™

[varunmenon]

My Blackberry Curve 9220 is acting a little funny. The bbm service on it is not showing the pictures of my contacts. I had just restored all my contacts from the back up and after that none of the pictures are showing. Please help!!

[JSanders Resident Expert]

I can take a while to re-sync the BBM contacts avatars, even a couple of days. Be patient. This is usually a server issue, not with the device itself.

The only couple of things you might can try is to resend the service books and send an activation message.

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

Hopefully that will get things going again for you!

[varunmenon]

Still the pictures of my bbm contacts are not visible.

[JSanders Resident Expert]

it can take a while.