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BlackBerry® Curve™

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Regular Contributor
Posts: 77
Registered: ‎04-13-2012
My Device: blackberry curve 9360
My Carrier: t-mobile
Accepted Solution

BBM voice chat not working

My voice chat has suddenly stopped working. I used it some time ago but today the icon keeps saying "your voice chat connection cannot be establish" my wifi is working fine on everything else but its only affecting the voice chat. And i have already tried the 'command prompt' method on my laptop. HELP?

Contributor
Posts: 25
Registered: ‎04-19-2013
My Device: Blacckberry 9630
My Carrier: Digitel / Movistar

Re: BBM voice chat not working

Hello, thank you for posting. 

 

Have you tried to reinstall your BBM? Maybe this solves the issue. Did you try a reboot of your device?  

 

 

Ben

Regular Contributor
Posts: 77
Registered: ‎04-13-2012
My Device: blackberry curve 9360
My Carrier: t-mobile

Re: BBM voice chat not working

If I reinstall my bbm, will my contacts be gone? And my phone has rebooted but I haven't tried connecting it again yet
Contributor
Posts: 25
Registered: ‎04-19-2013
My Device: Blacckberry 9630
My Carrier: Digitel / Movistar

Re: BBM voice chat not working

Hello, 

 

if you reinstall your BBM you should not loose your contacts. Once it connects to your BB ID it should restore the contacts. 

 

To be safe, you could however save the contacts PINs in the contacts app (given that you have a saved contact for every BBM contact). This way you could readd the contact in case anything is going wrong. 

 

 

 

Regular Contributor
Posts: 77
Registered: ‎04-13-2012
My Device: blackberry curve 9360
My Carrier: t-mobile

Re: BBM voice chat not working

It was fixed when I rebooted my phone, thank you Smiley Happy
Highlighted
Contributor
Posts: 25
Registered: ‎04-19-2013
My Device: Blacckberry 9630
My Carrier: Digitel / Movistar

Re: BBM voice chat not working

You are welcome. 

Glad to see it worked.