12-17-2012 09:50 AM
Hi-My son set up a Blackberry ID with an incorrect email address and has since forgotten his password.How do I
set up a correct ID as every solution seems to need a password or valid email.Any help would be gratefully accepted.
12-17-2012 09:54 AM
Since the initial ID had an incorrect email address...
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
You can create and reset your BlackBerryID Password from this link:
12-17-2012 10:45 AM
Thanks for that -it looks like I need to create a new ID using a new email address but how do I edit the email address assigned to the phone?
I'm not sure what you're asking there (highlighted in red)?
12-17-2012 11:15 AM
FIRST off, make sure only the username is not mispelled.
Article ID: KB28060 How to change or update a BlackBerry ID username on the BlackBerry ID website
You can change the associated username email there.
If truly the actual email account used is incorrect, and you need to create a totally new one.
To use the new BlackBerryID, you will need to security wipe the device.
Article ID: KB25464 How to delete a BlackBerry ID