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New Contributor
simonpinnigton
Posts: 3
Registered: ‎12-17-2012
My Device: curve 9360
My Carrier: virgin

BBM

Hi-My son set up a Blackberry ID with an incorrect email address and has since forgotten his password.How do  I

set up a correct ID as every solution seems to need a password or valid email.Any help would be gratefully accepted.   

Please use plain text.
JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM

Since the initial ID had an incorrect email address...

 

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.

Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

*****************
You can create and reset your BlackBerryID Password from this link:
http://us.blackberry.com/id/





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New Contributor
simonpinnigton
Posts: 3
Registered: ‎12-17-2012
My Device: curve 9360
My Carrier: virgin

Re: BBM

Thanks for that -it looks like I need to create a new ID using a new email address but  how do I edit the email address assigned to the phone?

Please use plain text.
JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM


simonpinnigton wrote:

Thanks for that -it looks like I need to create a new ID using a new email address but  how do I edit the email address assigned to the phone?


I'm not sure what you're asking there (highlighted in red)?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
simonpinnigton
Posts: 3
Registered: ‎12-17-2012
My Device: curve 9360
My Carrier: virgin

Re: BBM

Hi sorry-I was under the impression that the incorrect ID is permanently allocated to my phone-all im getting at  present is a screen asking for  a password and I cant  get past this. 

Please use plain text.
JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM

FIRST off, make sure only the username is not mispelled.

Article ID: KB28060 How to change or update a BlackBerry ID username on the BlackBerry ID website

You can change the associated username email there.

 

 

If truly the actual email account used is incorrect, and you need to create a totally new one.

To use the new BlackBerryID, you will need to security wipe the device.

Changing the BlackBerry ID on a BlackBerry smartphone

 

 

even more:

Article ID: KB25464 How to delete a BlackBerry ID

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.