01-19-2013 04:04 AM
I have the blackberry curve 9320 and I did an update for bbm and it said to restart so I did when it turned it back on I pressed on bbm and it just came up with 'welcome to blackberry messenger' but I can't access my BBM messages and the top bar on my home screen says I got 20 bbm messages but when I click on them it's says you currently have no new notifications please help
01-19-2013 05:06 AM
Welcome to BlackBerry Support Forums
Have you done a Battery pull restart , if not then do it like this while your device is Powered ON remove the Battery wait for a min. then re-insert it back. After reboot see if you are able to access BBM .
01-24-2013 02:47 PM