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Hall of Famer II
sdgardne
Posts: 48,764
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BBid problem


sarahr138 wrote:

i have this same problem except mine is using my other email address.. when you security wipe it do you lose all your phone book contacts or do you take your sim card out first


Hello,

 

Refer:

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data

FYI...unless you are manually doing so, your contacts are not even on your SIM card, so that's not relevant. Before any WIPE actions, you naturally want to do a special one-time backup (in addition, of course, to the regular backups that you take).

 

Good luck!


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New Contributor
Kerrisha
Posts: 7
Registered: ‎09-01-2013
My Device: Blackberry curve 9320

Re: BBid problem

I have the same problem but i dont understand the out of box experience but i can only use my fone when someone calls me
Hall of Famer II
sdgardne
Posts: 48,764
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BBid problem


Kerrisha wrote:
I have the same problem but i dont understand the out of box experience but i can only use my fone when someone calls me

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code