02-26-2013 06:55 AM
We bougt three Balckberry Curve 9360 phones in chennai and in one Device we had display issue (Black Spot) which is still in warranty.When I approched redington India they sent it to B'lore for further and after 11 days I got reply from them that the LCD has to be changed and wil be charged 6000Rs 'I was wondering how we get display problem even with a good Hard case and never dropped.
But iPhone service are great when they change the LCD screen even it is cracked
03-03-2013 10:07 AM
Welcome to the BlackBerry Support Community Forums.
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All warranty inquiries are looked after by the network service provider or point of sale. Each provider has different warranty options.
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03-04-2013 12:13 AM
Thanks for your Reply.But Blackberry have standard warranty of 18 months and I just wonder why the display is not covered under warranty.Anyways Can I escalate the issue to higher level or should I pay and get serviced.