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BlackBerry® Curve™

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New Contributor
Posts: 4
Registered: ‎03-23-2013
My Device: Curve 8900
My Carrier: Vodafone PAYG

BIS CONSTANT DISCONECTION CURVE 9300

[ Edited ]

Please help guys!. Ok i have blackberry curve 9300 o.s. v6.0.0.668  bundle 2949 if that helps.

The problem is at least 3 times a day i loose my BIS connection completley and have to wait ages for it to reconnect, also when i try to download as soon as i attempt the download it will switch of and if i end the browser it immediatly reconnects ?!!!

Pllleeease help, damsel in distress x I am with vodafone on payg x

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BIS CONSTANT DISCONECTION CURVE 9300

Hello mjpurplestar

 

Welcome to BlackBerry Support Forums

 

As you having problem with your data service as a first step you can try those steps in a sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Delete and Resend your Service Book

  • KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

If problem persists then you have to call your Carrier as a second step to know if they have any problem with there network . So try it and let us know.

 

 

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