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New Contributor
richardwakanye
Posts: 5
Registered: ‎07-11-2012
My Device: 9300
My Carrier: mascom bw

BLACKBERRY CURVE 9300 SOFTWARE UP DATE ISSUES

Hello

I have a 9300 curve running OS 6. My problem is when i try to run software update it hangs at 453 out of 483. what could be the issue. 

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BLACKBERRY CURVE 9300 SOFTWARE UP DATE ISSUES

Hi and Welcome to the Community!

 

How, exactly, are you performing this attempted update? Wireless over the air? Tethered to a PC using Desktop Software? Tethered to a PC using the update website? Something else? There are many ways, so exactness from you is needed. Depending on your answer, your recovery steps may be different.

 

Also, are you able to abort and use your BB normally? Or is it really stuck there and you can do nothing else?

 

Thanks and let us know!

 


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
richardwakanye
Posts: 5
Registered: ‎07-11-2012
My Device: 9300
My Carrier: mascom bw

Re: BLACKBERRY CURVE 9300 SOFTWARE UP DATE ISSUES

Update is tethered to a PC using Desktop Software. I am able to abort and use BB normally.

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BLACKBERRY CURVE 9300 SOFTWARE UP DATE ISSUES

OK...have you also downloaded and installed, to your PC, the specific BB OS package you are attempting to install? Or are you allowing the Desktop Software to attempt everything?

And, in which portion of the update process is it stopping? During Backup? Somewhere else?

Are there any further indicators beyond those you already listed?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
richardwakanye
Posts: 5
Registered: ‎07-11-2012
My Device: 9300
My Carrier: mascom bw

Re: BLACKBERRY CURVE 9300 SOFTWARE UP DATE ISSUES

OS 6is loaded to the phone. That is bundle 1879and the update is for bundle 2475. It backs up evering and goes on counting then stops at 453. It has been doing this since last 2011.

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BLACKBERRY CURVE 9300 SOFTWARE UP DATE ISSUES


richardwakanye wrote:

OS 6is loaded to the phone. That is bundle 1879


The best way to compare OS versions is via this method rather than the bundle number:

  • KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone

richardwakanye wrote:

and the update is for bundle 2475


But, is that OS package installed to your PC? Or, did you allow the Desktop Software to automatically find it as an available update for you?


richardwakanye wrote:

It backs up evering and goes on counting then stops at 453.


Hmmm...so it completes the backup? Or the backup is in process, and somehow fails at "453"? Can you provide the exact and complete information you see on the screen please? It's a bit too much guesswork to figure out what you are seeing...I ask because, if there is something specific, there will be a specific remedy to attempt...but, from just "453", I cannot tell if it is indeed that specific thing I am thinking of.

 

Thanks.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
richardwakanye
Posts: 5
Registered: ‎07-11-2012
My Device: 9300
My Carrier: mascom bw

Re: BLACKBERRY CURVE 9300 SOFTWARE UP DATE ISSUES

  • Correction I can only abort by restarting the PC or stoping the process through task manager
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New Contributor
richardwakanye
Posts: 5
Registered: ‎07-11-2012
My Device: 9300
My Carrier: mascom bw

Re: BLACKBERRY CURVE 9300 SOFTWARE UP DATE ISSUES

It says the following:

 

Please wait while your Blackberry device software is being updated.

 

Backup : Complete (with a tick)

Install: --> Downloaded module 453 of 486

(Then it stops there for ever till i force it stop )

 

Reboot :

Restore:

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BLACKBERRY CURVE 9300 SOFTWARE UP DATE ISSUES

Alright...you've skipped over some of my questions, so I'm just going to give you all of the guesses I've got...you will need to weed through this to figure out what applies to your specific situation (if any).

 

 

 


 

 

Cleanly restart with Desktop Software:

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

 


 

Stuck Update:

 

(Credit JSanders)

There are two methods of recovery for you to try:

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

 

Proper preparation and use of the Desktop Software for an OS Update:


The simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup.

 

 

 


 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.