01-02-2013 09:50 AM
I bought my blackberry curve 9360 three months ago. At first, it was awesome but one day (December 16, 2012) it started to get hot and the battery drains very fast. Even if I'm not using it, it's very hot. I close all the applications. Mobile network was the one that I turned on. The battery lasts for 30 minutes. I went to the store where I bought my curve they said that the device is not grounded, maybe the problem is the battery. After one week of observation, I decided to bought an extra battery so that it will not be hot anymore. After a week again, I observed that it will still the same. I decided to turn off the mobile network. It's not hot anymore now, the battery is not draining so fast. What am I going to do with this? The most important thing for me here is the MOBILE NETWORK because Im using it everyday. If I'll turn it on, it will go back to the old times like getting hot and draing so fast. PLEASE ANSWER ME ASAP!
01-02-2013 10:00 AM
Can you confirm you have a strong network signal or a very low signal strength .In addition what is your present device OS version ,OS 6 – 7 = Options > Device > About Device Version > first set of numbers on the third line.
You can try updating your Device Software if any Updates are available,have you done that ?
01-02-2013 10:22 AM
Currently Your Carrier Globe Telecom has not released OS 7.1 for your device model but they have 184.108.40.2067 for your device ,still I prefer you should try OS 7.1 for your device using another carrier OS pack and see if that help in resolving your issue , If you want that then follow those instructions :Before doing any update do a device backup and also Uninstall any OS pack from your PC if you have install .
2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
3.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :
4. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Upgrade will continue then After Installation of New OS restore your backup from BlackBerry desktop
KB10339 : How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file.
Please try it and let us know if you feel any problem.
01-02-2013 10:37 AM
Sorry, Your session has expired. Please close your browser and try again or re-enter from the link in which you were provided. -It didnt work
You are taking too much time to fill that information , it will allow you to download even if you are a student,Please try it again.
01-02-2013 10:52 AM
Its OK ,go ahead and let us know of your results.And please no hurry just follow all those steps and it will definetly work.