Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
heartdelrosario26
Posts: 2
Registered: ‎07-26-2013
My Device: Blackberry Curve 9380
My Carrier: Globe

BLACKBERRY CURVE 9380: SOLID RED LIGHT WON'T TURN OFF EVEN WHEN REBOOTED, PHONE SLOWS DOWN AND FREEZES

Hi! I have a problem with m blackberry curve 9380. A week ago, my phone went off and t'was not turning back on at all. As what I've read on the internet, the software needs to be updated, so I did which results to losing all installed applications, messages and contacts.

 

Now, well, since yesterday, the red light keep on coming on solidly and my phone freezes or slows down. What i do about if before was to reboot my phone and it works. But now, no matter how many times I reboot my phone, the red light keeps coming back on. there's also a time (today), when even while my phone's rebooting, the red light's already on. I rebooted my phone for like 10 times today minus the 10 times yesterday, still, it's the same. help me, please. Thanks!

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,057
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BLACKBERRY CURVE 9380: SOLID RED LIGHT WON'T TURN OFF EVEN WHEN REBOOTED, PHONE SLOWS DOWN AND FREEZES

Hi and Welcome to the Community!


heartdelrosario26 wrote:

As what I've read on the internet, the software needs to be updated, so I did which results to losing all installed applications, messages and contacts.


Well, it shouldn't result that way, unless you had to use the most drastic of methods...but, if you were conducting proper and regular backups, you would have had a separate source of all the information you needed to recover.


heartdelrosario26 wrote:

Now, well, since yesterday, the red light keep on coming on solidly and my phone freezes or slows down. What i do about if before was to reboot my phone and it works. But now, no matter how many times I reboot my phone, the red light keeps coming back on. there's also a time (today), when even while my phone's rebooting, the red light's already on. I rebooted my phone for like 10 times today minus the 10 times yesterday, still, it's the same. help me, please.


I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.


 

You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:


 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
heartdelrosario26
Posts: 2
Registered: ‎07-26-2013
My Device: Blackberry Curve 9380
My Carrier: Globe

Re: BLACKBERRY CURVE 9380: SOLID RED LIGHT WON'T TURN OFF EVEN WHEN REBOOTED, PHONE SLOWS DOWN AND FREEZES

Okay, Thank you so much!!

I'll try all of those steps. Thank you! :smileyvery-happy:

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,057
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BLACKBERRY CURVE 9380: SOLID RED LIGHT WON'T TURN OFF EVEN WHEN REBOOTED, PHONE SLOWS DOWN AND FREEZES

You are welcome...do let us know the result. Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.