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BlackBerry® Curve™

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New Contributor
WAPS-2
Posts: 8
Registered: ‎03-05-2013
My Device: curve 9300 os 6
My Carrier: mtn zambia

BROWSING ERROR

Please help . Each time I try to open the web browser , I receive the massage : " ERROR
The requested URL could not be retrieved ."
But the error doesn't come when using opera browser . ( curve 9300 OS 6 )
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BROWSING ERROR

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB24144 Unable to browse intranet sites while using a BlackBerry smartphone with BlackBerry 6 or 7

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Please use plain text.
New Contributor
WAPS-2
Posts: 8
Registered: ‎03-05-2013
My Device: curve 9300 os 6
My Carrier: mtn zambia

Re: BROWSING ERROR

Please how do I go about the information I found in KB 24144 on my device ?
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BROWSING ERROR

Well, if you are indeed affected by the specific cause discussed in the KB, you would talk to your BES admins as they control the IT Policy that BES places onto your device.

 

If you are not presently on BES, then you need to look into if your BB was ever part of BES...for if it was, then it's possible that the IT Policy was not properly cleansed from the device, resulting in this impact now. You can check via:

  • KB30076 How to check for an IT Policy on a BlackBerry smartphone

If there is an IT Policy and you are 100% certain your are not presently part of BES, then you need to conduct a ResetToFactory WIPE in order to remove the IT Policy:

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

 

Be sure that you first conduct a good backup so that you can restore later...but do not do that wholesale. Rather, backup/restore only those databases you require, avoiding any that have anything to do with IT Policy...if you don't you will simply put the IT Policy back onto your BB, and be right back where you started.

  • KB03974 BlackBerry smartphone database list

You can find complete backup instructions via the link in my auto-sig on this post.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.