Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
raza110
Posts: 2
Registered: ‎01-04-2013
My Device: 9320
My Carrier: 07825683576

Back-up

Hi Guys,

I am having a huge issue with my BB.

 

I lost my BB 9000 on New Years Eve and all the data is gone too :smileysad:

 

More than the phone, i am concerned about the data, i have had backed up my Data via BB ID as well as the built-in backup app. I purchased my new BB yesterday and tried to restore the data via my ID and the app but no luck.

 

Could you please guide me if i can retrieve my data  (mainly contacts)

Please use plain text.
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Back-up

Did you use BlackBerry Protect? Or complete backup of your device data in your PC? Only then you can restore the contacts using BB ID. If you have BBM 7.0 installed in your phone then using BB ID you can restore your BBM Contacts only.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Please use plain text.
New Contributor
raza110
Posts: 2
Registered: ‎01-04-2013
My Device: 9320
My Carrier: 07825683576

Re: Back-up

hi,

yes, i used blackberry protect but my restore doesn't work :smileysad:

 

Please use plain text.
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Back-up

This might be able to help you -

 

  • KB29065 Unable to access BlackBerry Protect backup files

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Please use plain text.