BlackBerry® Curve™

[a2zt]

Hi guys,

I am trying to Backup my device so I can upgrade to 152 but when I run backup it reaches till Smart Card Options and then I get "Error backing up Databases" message and stops. 

Can you guide me how I can solve this problem so I can backup my device. 

Thanks alot,

a2zT

[tanzim]

Try clearing Smart Card Options from your device data database.

1. Go to your Desktop Manager

2. click on Backupa and Restore

3. click on Advanced 

4. from Device Database that appears right hand sideselect Smart Card Option

5. click on Clear.

[a2zt]

Dear Tanzim,

Thanks, but I tried your instructions but still get the same error. Any other ideas. 

Cheers, 

a2zT

[tanzim]

Do you struck on the same position like before?

Are you backing up your media card as well? Try Backup & Restore after removing the media card from your device.

[a2zt]

Yes Tanzim,

I tried backing up after removing the SD card but I still get the same error. 

a2zT

[fgruman]

Hey a2zt,

I ran into the same issue.  A google search suggested deleting the cache in the browser application (found under Options | Cache Operations).  I tried it and was able to complete the backup.

f

[afortuno]

I own a Blackberry Storm (9500). I was attempting to backup my device, but I encountered the issue documented in this thread. I used fgruman's approach to resolve the problem, and his approach worked for me. From your Blackberry, open the browser application. Strike the Blackberry button and select the "Option" item in the menu. I cleared all cache's avaliable to me. I then plugged my Blackberry up to my PC, and I backed up it's data.

[LTJC]

'fgruman' thanks for your help, this too worked for me.

Lewis.

[pollcast]

Clean Cache Browser Information works for me.

[b0cah]

As following tanzim mention above, its the right step to avoid "freezing" smartcard backup via DM.

But, at poin 4, please clear the item "social feed" instead of smart card

Thanks